Solution Designer Architect Associate Director Managed Services

Kia ora

Innovate. Build.Reinvent. Make your tech skills count at PwC New Zealand.

At PwC our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing.Youlllearn from the best take on meaningful challenges and make a lasting impact for our clients our communities and Aotearoa.

Ngākōreromotēneitūranga/ About the role

Itslike working in industry with the power of PwC behind you.

Launch your career with PwC as we grow our Managed Services practice.Youlldeliver ongoing specialist services that create real tangible value for clients who see us as trusted partners. Work in structured repeatable roles build deepexpertise and develop long-term client relationships all backed by PwCs global reach leadingtechnologyand continuous learning.

Less ambiguity. Moreimpact. A career that grows with you.

Join our dedicated team inPōneke/ WellingtonorTāmakiMakaurau / AucklandasaSolutions Designer/ Architect.

You will workclosely with Lines of Service client teams delivery leads operations risk commercial and enabling functions to translate client needs into clear service scope deliverypatternsand service boundaries.

The role supports strong client and internal stakeholder alignment bymaintainingclear service design artefacts documenting scope boundaries and exclusionsidentifyingdelivery risks and dependencies and ensuring proposed services are practical to mobiliseoperategovernand improve over time.

Ngāpūkengakakaweamaiekoe kawhakawhanakehiarāneiitēneitūranga/ Skills you will bring or develop in this role

We are seeking someone with a minimum of 5-7 years of experience in solution design service design managed services consulting operations transformation business analysis delivery modeldevelopmentor a related environment.

• Strong understanding of how to translate client needs and business requirements into clear service scope delivery models operatingrequirementsand service boundaries.

• Experience working with Lines of Service clientteamsand delivery teams to define responsibilities assumptions exclusionsdependenciesand handoffs.

• Ability to design services that are practical repeatable scalable commerciallyviableand capable of being delivered consistently at scale.

• Strong commercial awareness and ability to balance client outcomes delivery complexity risk qualitycostand operational scalability.

• Understanding of managed services operating models service transition operational governance reporting qualitymanagementand continuous improvement.

Desirable

• Certification or training in service design product management project delivery agile delivery business analysis operating model design or similar disciplines.

• ITIL certification or equivalent service management qualification.

• Training or experience in managed services operational excellence process improvement risk quality dataautomationor AI-enabled service delivery.

Ngāāhuatangahirahiraotemahi ki PwC / Highlights of working at PwC NZ

• Rewards- Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

• Growth- Global network; leadership development; A.I. tools and training; formal learning pathways

• Wellbeing- $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace;15dayspaid sick leave; group-rate health insurance (eligibility applies)

• Reputation- PwC is known for shaping tomorrow. Join us andyoullaccelerate your career while helping clients and communities solve their most important problems.

• Flexibility- Flexible working; supportive coaching culture

• Time off- Two paid recognition days off provided each year during our annual summer shutdown period;purchaseup to two extra weeks annual leave

• Whānau & community- Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Mōteahatāuetatariana / What are you waiting for

Belong to a community of problem solvers where differences are embraced.Wellempower you with technology coachingflexibilityand trust to make a meaningful difference. Learn more on our careers site at here. Go further.

Ngāwhakautuki opātai/Your questions answered

Tono tikamai/ Please apply directly:Werenot currently partnering with recruitment agencies for this role. Ifyoudlike to be considered please apply directly -wedlove to hear from you.