ServiceNow Consultant- Technology Consulting

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Nāuterourounākuterourou ka ora aiteiwi

With your contribution and my contribution together we will thrive.

HeiOrangaIwi The opportunity

EYs ambition is to be the leading ServiceNow partner in Oceania for AI-enabled business transformation. We help organisations navigate their most complex transformation challenges by combining deep ServiceNow expertise with people and organisational change business design and cyber risk and assurance capabilities.

As a Senior Consultant in our growing ServiceNow practice youll play a key role in delivering innovative solutions for some of New Zealand and Australias leading organisations. Working across multiple industries and ServiceNow workflows youll translate business requirements into scalable platform solutions collaborate with experienced architects and consultants across onshore/offshore delivery team and contribute to the successful delivery of complex transformation programs.

This role is ideal for someone who enjoys combining technical expertise with client engagement. Youll play a hands-on role in solution delivery helping clients maximise the value of the ServiceNow platform with opportunities to deepen your ServiceNow expertise and accelerate your consulting career.

This is a hybrid position based in Auckland or Wellington.

KoTōRourouYour key responsibilities

• Design configure and implement ServiceNow solutions across the full project lifecycle from requirements gathering and solution design through to build testing deployment and hypercare.
• Collaborate with clients to understand business requirements and translate them into scalable supportable and user-centric ServiceNow solutions.
• Develop and configure solutions using ServiceNow technologies including JavaScript/Glide scripting Flow Designer IntegrationHub REST/SOAP integrations UI Builder and Service Portal.
• Contribute to solution design and architecture discussions providing technical expertise and recommendations to architects functional consultants and delivery leads.
• Support platform upgrades instance health reviews and adherence to ServiceNow leading practices and an out-of-the-box-first approach.
• Build trusted relationships with client stakeholders providing guidance knowledge transfer and support throughout the delivery lifecycle.
• Coach and support junior consultants graduates and interns contributing to capability development knowledge sharing and a culture of continuous learning.
• Facilitate training sessions and knowledge transfer activities to help clients maximise the value of their ServiceNow investment.
• Stay current with ServiceNow platform innovations AI capabilities and industry trends.

NgāPūkengaSkills and attributes for success

Heres our wish list but dont worry if you dont tick every box. Were interested in your strengths what you want to learn and how far you want to go.

• 4 years of hands-on experience delivering ServiceNow implementations as a Technical Consultant Developer or similar role.
• Strong experience configuring the ServiceNow platform with a solid understanding of core platform fundamentals including ACLs business rules client scripts update sets integrations and data management.
• ServiceNow Certified System Administrator (CSA) certification is required. Certified Application Developer (CAD) and/or one or more Certified Implementation Specialist (CIS) certifications are highly desirable.
• Experience developing and supporting integrations using REST SOAP MID Server OAuth and related integration technologies.
• Experience with data migration and transformation activities
• Exposure to one or more ServiceNow workflow areas including ITSM ITOM HRSD CSM PSDS SPM IRM/GRC or SecOps is advantageous.
• Demonstrated ability to translate business requirements into effective scalable and supportable technical solutions.
• Strong problem-solving and analytical skills with the ability to work independently and collaboratively within distributed delivery teams.
• Excellent written verbal and interpersonal communication skills with the ability to engage clients and explain technical concepts to non-technical stakeholders.
• A passion for learning new technologies and staying current with ServiceNow platform innovations including AI and automation capabilities.

Ko TakuRourouWhat we offer you

At EYwellfuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• Career development:At EY your career is yours to shape!Welldevelop you with future-focused skills and equip you with world-class experiences work arrangements:Our flexible work policies empower you to balance your professional and personal life fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentiveto access to additional 8 weeks of flex leave per year and family-friendly policies includingup to26 weeks of gender-neutral paid parental leave we cater to your diverse needs to help you thrive both personally and professionally iscore to who we areandhow we worktogether driving value for our peopleandfor our encourage applications from people of all ages nationalities abilities cultures sexual orientations and gender identities and are committed to providingan equitableand barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best andparticipateequitably in our recruitment understand sharing your needs with us can be daunting so if you have questions before or during your application we welcome you to get in touch ator(option 2). Anything you tell us will be kept completely confidential.

  HerouroukaikeiōringaheitākohaTēnāhariamai!

  Are you ready to shape your future with confidence Apply today

  #LI-Hybrid

  EY Building a better working world

  Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.