Senior AV Installation Technician

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

What is the role

This is an onsite role working 40 hours per week Monday to Friday. While the role involves some time based at our office in Newmarket it is largely performed at client sites across Auckland. A company vehicle will be provided. Occasional travel to client sites outside of Auckland is required from time to time.

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Drivers License (Full or Restricted)

As a Senior AV Installation Technician you will play a key role in delivering audio-visual unified communications and video conferencing solutions for our clients. Involved across the entire project lifecycle from design and installation through to commissioning and support you will ensure solutions are delivered to the highest standards of quality and performance. You will also act as a technical escalation point for the Service Desk provide expert troubleshooting when required and be responsible for ensuring installation quality compliance with project requirements and the completion of accurate as-built documentation.

Responsibilities:

• Represent the company professionally and deliver exceptional customer service building strong relationships with clients and stakeholders.
• Maintain accurate project documentation including timesheets configuration records and as-built documentation.
• Support pre-sales activities by providing technical advice product recommendations and input into solution design.
• Prepare configure install and commission AV unified communications and video conferencing solutions in line with project requirements.
• Work closely with Project Engineers to support system integration programming testing and project delivery.
• Ensure installations meet quality safety and customer expectations validating system performance and functionality.
• Act as an escalation point for the Service Desk providing advanced troubleshooting and resolving technical issues both remotely and onsite.
• Manage service requests coordinate manufacturer escalations and maintain accurate service records.
• Adhere to all health safety and compliance requirements maintaining relevant site certifications and promoting a safe working environment.

Desirable:

• 2-5 years experience in AV installation unified communications video conferencing or a related technical role.
• Proven experience installing and commissioning audio and video solutions including Microsoft Teams Rooms systems.
• Strong troubleshooting communication and customer service skills with the ability to manage multiple priorities and work effectively both independently and as part of a team.
• Experience with audio DSP configuration and programming as well as Microsoft Teams device provisioning and management through the Teams Pro Management Portal.
• Solid understanding of AV system integration testing and commissioning with a proactive and solutions-focused approach.

• Experience with Dante Controller and Dante Domain Manager.
• Audio DSP tuning and optimisation experience.
• Microsoft certifications Teams or collaboration technology certifications and relevant AV industry training (Q-SYS Biamp Crestron Extron or similar).

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industrys latest technologies.
• Internal career growth for high performers and IT super-stars
• EAP Program Raise limited. Three free sessions per year.
• Cost price on products from our suppliers
• Referral Bonus Initiative

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