Salesforce Technical Architect

About Us:
Infosys is a global leader in next-generation digital services and consulting. Over 320000 of our people work to amplify human potential and create the next opportunity for people businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer clients as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills expertise and ideas from our innovation ecosystem. We are deeply committed to being a well-governed environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
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Recognized as the #1 Top Employerin New Zealand for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
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Role Description: Are you passionate about leading transformative technology strategies Were looking for a Principal Technology Architect to join our team
We are looking for a Salesforce Technical Architect with a strong Telecommunications background and expertise in Salesforce Communication Cloud and/or Revenue Cloud. The role involves defining enterprise architecture leading large-scale transformation programs and delivering scalable solutions for telecom operators. The ideal candidate will possess deep knowledge of product catalog management CPQ order management quote-to-cash processes integrations and Salesforce Industries solutions.
Location: Auckland NZ

Flexible working arrangements (hybrid reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:

• Lead architecture design for Communication Cloud and Revenue Cloud implementations.
• Define scalable and high-performing Salesforce solutions for telecom clients.
• Drive architecture governance design reviews and technical standards.
• Architect integrations with OSS BSS billing ERP and middleware platforms.
• Lead solution workshops and stakeholder engagement sessions.
• Mentor technical teams and oversee delivery quality.
• Support strategic roadmap planning and platform modernization initiatives.

• Bachelors or masters degree in computer science Information Technology or a related field
• Over 15 years of experience IT & 5 years of experiencein solution architecture and implementations specifically focusing on Salesforce and related technology platforms
• Salesforce Application Architect or System Architect
• Salesforce OmniStudio Consultant
• Salesforce Industries Architect Accreditation (Preferred)

• Extensive experience with Salesforce Communication Cloud or Revenue Cloud.
• Strong understanding of Enterprise Product Catalog (EPC) CPQ and Order Management.
• Experience with OmniStudio framework and Salesforce Industries solutions.
• Expertise in Salesforce integrations and API-led architectures.
• Strong Apex and Lightning Web Components (LWC) knowledge.
• Understanding of Quote-to-Cash and telecom business processes.
• Experience with MuleSoft event-driven architecture and enterprise integrations.

1. Excellent customer-facing skills
2. Excellent written and verbal communication skills
3. Strong attention to detail and outstanding analytical and problem-solving skills.

• Life Trauma & Income Protection Insurance
• Health and Well-being programs
• Marram Holidays & Healthcare
• Access to Fitness and Gym Memberships
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid based on role and business needs)

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.