Salesforce Commerce Lead NZ

Job Description - Salesforce Commerce Lead

Required Technical Skill Set

Salesforce Commerce Cloud (B2C/B2B) Omni-channel architecture Integration with ERP and OMS DevOps practices Governance and SLA compliance. Tech stack exposure: Salesforce Commerce Cloud (SFCC/ Demandware) Apex JavaScript.

Desired Experience Range

812 years

Location of Requirement

Auckland New Zealand

Must-Have

• Solution design and development for scalable secure high-performance customer facing app ecommerce app on Salesforce Commerce.
• Strong leadership on Salesforce Commerce Cloud / demandware implementation solution design and support services for ecommerce/retail websites.
• Expertise in building and managing highly customized websites with different technologies including Commerce cloud Apex JavaScript.
• Solid experience in Application Development Services and Application Maintenance and Support Services
• Strong exposure in vendor management and working with distributed teams
• Excellent communication and stakeholder management
• Liaising with 3rd party vendors for service restoration & regular maintenance activities/tasks.

Good-to-Have

• Knowledge of Omni-channel and ecommerce experience with large-scale implementations.
• Knowledge of mobile app development for native iOS and/or Android devices.
• Experience in Azure core Linux (Ubuntu) MySQL Azure VM
• Experience in supporting business operations such as Merchandise/Legacy systems MA WMS MA OMS.
• Knowledge of retail domain and payments

• Address and resolve Incidents Service requests assigned in the ITSM Tool provide advice workarounds deploy corrections and restore Applications/systems in compliance with Service Levels & service management procedures.

• Raise cases or service requests follow-up and escalate them through the defined support process defined by the respective product and/or software provider.

• Adhere to all security and access functions in conformance with security policies and standards within the In-Scope Applications.

• Assist users to identify data errors or inconsistencies and to develop approaches to resolve data errors.

• Coordinate with onsite and offshore teams manage risk and drive successful application deployments and support.

• Ensure governance SLA compliance and smooth transition to steady state.

• Leverage knowledge management assets such as KEDB SOPs and update/maintain the knowledge article as applicable

• Provide periodic updates in ITSM Tool and communication to relevant stakeholders

• Adhere to all security and access functions in conformance with security policies and standards within the In-Scope Applications.

• Assess (on an ongoing and regular basis) vendor notices of Emergency Patches Patch Bundles bugs and vulnerabilities and provided reports of vulnerabilities:

• Proactively monitor alert and resolve any issues and when needed reverse changes according to the roll-back plan in consultation with the change owner.
• Report against all Incident Problem and Change Management SLAs as required to ensure customer and Supplier are fully informed of performance including trends and impacts of corrective actions in performance.
• Prepare & publish periodic operational metrics trends incident and problem aging reports SLA/KPI reports issues/risks mitigation steps
• Create problem ticket with the correct priorities for permanent fixes for recurring incidents or analysis.
• Perform root cause analysis solution design review and approval from customer SME documentation.
• Adherence to policies in preparing presenting and seeking approvals for deploying the production implementations of incident work arounds permanent fixes or ad hoc service requests
• Assess proposed Patches and identify any co-dependent or pre-requisite Patches or upgrades required in the target infrastructure environment to support the proposed change.
• Work with the Interfacing Supplier responsible for the infrastructure to have any co-dependent or pre-requisite infrastructure changes made.