Sales & Customer Specialist

Based at our Te Rapa office and warehouse youll be the main point of contact for many of our valued customers ensuring they receive excellent service while helping grow sales across our established accounts.

While there is an opportunity to develop new business this role is primarily focused on nurturing existing customer relationships and identifying opportunities to expand within our current customer base.

Your responsibilities will include:

• Managing and growing relationships with existing customers
• Providing exceptional customer service by phone and email
• Following up enquiries and identifying sales opportunities
• Maintaining accurate customer information within our CRM system
• Coordinating sales promotions and marketing initiatives
• Monitoring customer activity and identifying opportunities for growth
• Preparing sales reports and sharing customer feedback with the business owner
• Attending trade shows customer visits and industry events when required
• Working closely with our warehouse and administration teams to ensure a great customer experience

Qualifications :

Youll enjoy working with people and take pride in building strong lasting customer relationships.

Ideally youll have:

• Experience in account management customer service internal sales or sales support
• Excellent communication and relationship-building skills
• A proactive approach and the ability to work independently
• Strong organisational and time management skills
• Confidence using CRM systems and Microsoft Office
• A positive team-focused attitude and willingness to help where needed

Experience within the early childhood sector would be an advantage but its certainly not essential. Were looking for someone with the right attitude great people skills and a willingness to learn.

Additional Information :

Why Join Mum 2 Mum

• Join a well-established and respected New Zealand brand
• Work with a loyal customer base and quality products you can be proud of
• Be part of a friendly supportive family-owned business
• Competitive salary
• Quarterly performance bonus
• Ongoing learning and development
• A stable long-term career with opportunities to grow alongside the business

Ready to Apply

If youre passionate about providing exceptional customer service and enjoy helping customers succeed wed love to hear from you.

Please send us your CV along with a brief cover letter telling us why youd be a great fit for the Mum 2 Mum team.

Remote Work :

No

Employment Type :

Full-time