Reservations Manager

The successful candidate will ensure the efficient operation of the reservations function while delivering exceptional customer service and supporting the overall commercial objectives of the hotel.

• Manage the day-to-day operations of the Reservations Department.
• Lead supervise train and develop Reservations Team Members.
• Monitor room inventory occupancy levels and booking trends to maximise revenue opportunities.
• Develop and implement strategies to increase occupancy and room revenue.
• Prepare occupancy forecasts revenue reports and performance analysis for management.
• Manage room allocations rate structures allotments and availability across all distribution channels.
• Coordinate group reservations and special accommodation requests.
• Identify and manage overbooking risks and implement appropriate solutions.
• Work closely with Front Office Sales Revenue Food & Beverage and other operational departments.
• Ensure all reservations enquiries are handled professionally and within established service standards.
• Maintain accurate records and reporting relating to reservations performance travel agencies and corporate accounts.
• Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities.
• Participate in budgeting processes and departmental planning activities.
• Ensure compliance with company policies health and safety requirements and service standards.

Qualifications :

• A minimum of 3 years relevant experience in hotel reservations revenue management front office management or a related hospitality leadership role.
• Proven experience leading and developing teams within a hotel environment.
• Strong knowledge of hotel reservation systems and property management systems preferably Opera PMS.
• Experience with inventory management forecasting pricing and revenue optimisation.
• Strong analytical reporting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities and perform effectively in a fast-paced environment.
• Strong attention to detail and commitment to customer service excellence.

Additional Information :

Why work for Novotel Queenstown

• Staff meals provided while on shift

• Uniforms washed and laundered daily.

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

• Work Your Way - Flexibility to ensure a work life balance!

• Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide

• Accors refer-a-friend bonus

• Accors Parental Leave Scheme

• Access to our Employee Assistance Program

• Place of Employment will be 6 Earl Street Novotel Queenstown Lakeside

• Full Time 40 Hours

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.

Remote Work :

No

Employment Type :

Full-time