People Experience Support Services Coordinator

He aha te tūranga - About the role:

Supporting a workforce of almost 12000 volunteers and employees the People Experience (PX) Support Services team plays a critical role in delivering a positive employee experience. Responsible for the delivery of employment documentation across the employee lifecycle the team combines accuracy efficiency and exceptional customer service to ensure our people receive timely professional support at every stage of their employment journey.

As PX Support Services Coordinator you will play a key role in supporting the delivery of this service coordinating and supporting a team of administrators responsible for a high volume of employee life-cycle transactions including onboarding internal movements contract variations and offboarding. Youll ensure documentation is produced accurately and on time while maintaining a strong focus on service excellence and continuous improvement.

Youll oversee day-to-day operations within the PX Support Services team balancing workloads guiding priorities and supporting the development of a high-performing and customer-focused team. Youll also take ownership of our onboarding software and Applicant Tracking System (ATS) ensuring theyre set up to deliver accurate efficient and positive experiences for users.

This role is ideal for someone who enjoys a mix of hands-on systems work coaching and mentoring and continuous improvement using data and stakeholder feedback.

This role is a full-time permanent position based from our Ellerslie office in Auckland.

Qualifications :

Ko wai koe - About you:

Youre an experienced HR administrator who thrives in a fast-paced detail-focused environment and enjoys keeping things running smoothly behind the scenes. With a solid understanding of HR processes employment legislation collective agreements and HR best practice youre confident managing sensitive information and navigating complex systems with care and accuracy.

You bring experience administering HR information systems including managing system access maintaining data integrity troubleshooting user queries and supporting system processes. Experience with onboarding or employee lifecycle systems would be highly regarded.

Your strong relationship-building skills high level of professionalism and commitment to confidentiality make you a trusted point of contact for stakeholders. Youre comfortable juggling competing priorities have a keen eye for detail and your Microsoft Office skills are top-notch. Experience working within a unionised environment would be an advantage as would a relevant HR qualification (or progress towards one).

Additional Information :

Me pēhea te tuku tono - How to apply

Click Im interested before applications close on Wednesday 28th October 2026.

For further information please contact Lindsey Frankland by emailing

At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou te whānau o Hato Hone St John ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa kia hangaia tātahi āhuru mōwai mā tātou kia mahi haumaru ai.

If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Remote Work :

No

Employment Type :

Full-time