Operations Manager

Auckland New Zealand Full-Time

• Lead multidisciplinary trade teams on a major account

• Influence operations strategy and commercial outcomes

• Join a global leader with strong career development opportunities

About the Role
We have an exciting opportunity for an experienced Operations Manager Facilities Services to lead the delivery of maintenance and project services across a large and complex client environment.

Based onsite in the CBD you will be responsible for overseeing multidisciplinary teams across Electrical Plumbing HVAC and Carpentry services ensuring exceptional service delivery while meeting contractual commercial safety and operational objectives.

This is a highly visible leadership role where youll drive operational excellence foster strong client partnerships and create a high-performance culture focused on safety quality and continuous improvement and innovation.

Key Responsibilities

• Lead the day-to-day delivery of facilities maintenance and minor works services

• Ensure contractual obligations KPIs and service level agreements are consistently achieved

• Oversee planned preventative reactive and corrective maintenance programs

• Manage operational performance through effective planning scheduling and resource allocation

• Build and maintain strong relationships with clients and key stakeholders

• Lead coach and develop supervisors technicians tradespeople and subcontractors

• Drive a strong safety-first culture and ensure compliance with all regulatory requirements

• Manage operational budgets profitability labour utilisation and contract performance

• Identify and deliver revenue growth and service improvement opportunities

• Oversee subcontractor and supplier performance to ensure quality and compliance

• Drive continuous improvement initiatives across systems processes and service delivery

About You

• 8 years experience in facilities management building services maintenance services or a related operational environment

• Proven experience leading multidisciplinary trade teams

• Strong understanding of Electrical Plumbing HVAC and Carpentry service delivery

• Demonstrated success managing complex service contracts and multi-tier client relationships

• Strong commercial acumen with budget and financial management experience

• Excellent stakeholder engagement and communication skills

• Strong problem-solving and decision-making capabilities

• Ability to think strategically while remaining hands-on and actively supporting frontline teams when needed

• Full New Zealand Driver License

About Cushman & Wakefield

Cushman & Wakefield is a global leader in commercial real estate services with 50000 employees across 60 New Zealand we partner with some of the worlds leading organisations to deliver innovative property solutions across office retail industrial and logistics assets.
Our strength lies in our collaborative approach deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

• Leadership role on a high-profile and prestigious client account

• Opportunity to lead a diverse trades team

• Exposure to complex facilities and operational environments

• Strong career progression opportunities within a global organisation

• Collaborative and supportive team environment

• Opportunity to drive innovation operational excellence and continuous improvement

Diversity & Inclusion

At Cushman & Wakefield we are committed to fostering a diverse inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.