Operational Support Specialist
Job Location:
Auckland - New Zealand
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Operational Support Specialist is responsible for ensuring the smooth and efficient delivery of installation and service activities within Chubb Service Delivery. This role works under general supervision to perform a range of operational support activities working closely with customers and internal teams to meet operational targets manage service and install cycle times and support the achievement of key business and customer delivery targets in line with WorldClass standards and compliance requirements. The specialist plays a vital part in resource planning managing preventative maintenance schedules and speeding up the transition from job completion to invoicing helping to improve both customer satisfaction and business performance.
- Perform operational activities and maintain accurate records under general supervision.
- Monitor and optimise operational processes to achieve business and customer delivery targets meeting WorldClass standards and ensuring compliance.
- Respond to fairly complex email and phone enquiries.
- Act as a primary point of contact with customers ensuring timely and effective communication.
- Manage service and install cycle times to ensure projects and service requests are completed efficiently.
- Support resource planning and smooth out preventative maintenance schedules to ensure efficient allocation of technicians and timely completion of maintenance tasks.
- Improve the productivity of technicians through proper and accurate planning of jobs and resources.
- Provide ongoing support to technicians in the field to ensure jobs are completed efficiently and safely.
- Actively support and promote a strong safety culture across all operational activities.
- Support faster and more accurate invoicing through timely task completion and documentation.
- Review data entry for accuracy and maintain databases and records.
- Generate reports for management as required.
- Assist in meeting service level agreements (SLAs) and contractual requirements.
- Contribute to standardising procedures and maintaining robust operational documentation to drive continuous improvement.
- Fluent in English
- Proven organisational and communication skills.
- Experience in an operational service delivery or customer support environment.
- Strong attention to detail and ability to manage multiple tasks.
- Ability to work collaboratively and adapt to changing priorities.
Additional Information
About Us Our Culture & What We Can Offer You
Established over 200 years ago Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems equipment and services from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers from local independent business to many of the FTSE 100 companies
We believe we offer a unique working culture where you are as important to us as our customers and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors fully supporting and enabling you to thrive in your new role and beyond with ongoing career development opportunities throughout your career journey with us.
#BR-CB
Required Experience:
IC
About Company
Gebäudetechnik Brandschutz und Sicherheitslösungen. Wir schützen Sie und Ihre Vermögenswerte verlässlich - und das seit über 200 Jahren.
