Modern Workplace Analyst

Reporting to the Service & Modern Workplace Lead along with working closely with technology teams service providers and business stakeholders youll help ensure our operational processes run smoothly service information remains accurate and actions are delivered on time.

What youll be doing

• Supporting incident request change problem and escalation management processes.
• Creating and maintaining operational reports dashboards and visualisations using tools such as Power BI.
• Analysing service asset and operational data to identify trends and opportunities for improvement.
• Maintaining accurate asset inventory and CMDB records.
• Supporting device hardware and mobile lifecycle administration activities.
• Processing purchase orders and supporting technology procurement activities.
• Assisting with software licence administration renewals and compliance activities.
• Coordinating supplier actions service requests and operational follow-up.
• Supporting technology projects through milestone tracking action management and stakeholder communication.
• Reviewing and maintaining operational procedures SOPs and knowledge documentation.
• Identifying and driving continuous improvement opportunities across technology services and processes.

Qualifications :

• Experience supporting operational coordination project coordination service management End User Compute service desk or technology operations functions.
• Strong administrative organisational reporting and coordination skills.
• Experience working with service management tools operational records and reporting data.
• Ability to analyse data and create dashboards reports and management updates that translate operational information into clear insights.
• Strong attention to detail and ability to maintain accurate records across multiple systems.
• Good understanding of operational processes controls SOPs and effective service delivery.
• Experience supporting procurement administration purchase order processing or fulfilment activities.
• Good written and verbal communication skills with a professional service focus.
• Proficient in Microsoft 365 applications including Excel Word PowerPoint Outlook and Teams.
• Ability to manage competing priorities follow up actions and meet agreed deadlines.

Additional Information :

Success at The Warehouse Group isnt just about what you do its about how you do it. Were looking for someone who demonstrates:

• Strong communication and collaboration skills.
• Commercial awareness and customer focus.
• Critical thinking and sound judgement.
• A growth mindset and passion for continuous improvement.

Accountability authenticity and adaptability.

This is Warehouse Country since 1982 Come work with us - We offer a dynamic supportive team environment within a business that values and recognizes individuals. Were based on Aucklands North Shore with easy access to public transport and free parking. When you join us you will also enjoy discounts across most of our brands and a range of great team member benefits. Work with modern workplace technologies and enterprise-scale systems. Enjoy the varied opportunities to learn grow and develop your career.

If youre passionate about technology operations data-driven decision-making and delivering outstanding service experiences wed love to hear from you.

Apply now and help shape the future of workplace technology at The Warehouse Group.

Remote Work :

No

Employment Type :

Full-time