Key Worker

Te Taumata o Ngāti Whakaue Iho Ake is a Ngāti Whakaue leadership organisation working across education te reo Māori housing development and social wellbeing. Were looking for a Key Worker to join our Housing & Wellbeing team walking alongside manahā across Rotorua that are experiencing homelessness.

Fixed-term position through to June 2028 open to full-time or part-timebased in Rotorua.

As a Key Worker youll provide ongoing whānau-centred case coordination and practical support to people finding their way into stable housing under our Housing First programme including supporting manahā with mental health and addiction challenges. You wont be doing this alone you will be working within a supportive team including people with lived experience and clinical expertise so youll know when to draw on specialist expertise and when to keep walking alongside someone yourself. Youll build trusted relationships provide support in homes and community settings and coordinate the practical steps from finding a home to setting it up and sustaining the tenancy while connecting people to the right support along the way.

• Building trusted respectful relationships with the people and whānau you support
• Providing practical support in homes the community and at appointments
• Helping people access housing income support health services and everyday essentials
• Coordinating warm referrals and support plans with internal and external services
• Supporting people through housing viewings move-ins tenancy set-up and sustainment
• Keeping accurate timely records and escalating risks or concerns promptly

• Experience supporting people facing homelessness housing instability trauma or complex needs through social services housing community work Whānau Ora health youth work or a related field
• An understanding of (or willingness to learn) Housing First trauma-informed care or practice and kaupapa Māori approaches to practice
• Strong relationship-building communication and case coordination skills
• Confidence maintaining accurate records and using systems like or Microsoft Office
• A full current New Zealand Driver Licence
• An openness to te reo Māori me ōna tikanga or a willingness to keep growing in this area

Youll be part of a kaupapa Māori organisation guided by manaakitanga whanaungatanga kaitiakitanga pono me te tika and mana motuhake doing meaningful mana-enhancing work that changes lives backed by a team that has your back.

Contact Lauren on or to learn more about the role.

Required Experience:

IC