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IT Support Engineer
Job Location:
Job Location:
Thames-Coromandel District - New Zealand
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
27 August 2026 (5 days ago)
Posted:
Application Deadline:
24 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
IT Dispatch Support / Field Service Engineer
Employment Type: Contract/Dispatch
Location: New Zealand Multi-Site / Field-Based
Sites as Below:
Whitianga 3510
Kerikeri 0230
Kerikeri 0293
Dannevirke 4930
Fielding 4702
Greetings from EIL Global!
Job Description
We are looking for an experienced IT Dispatch Support professional with good technical knowledge and experience coordinating field engineers across multiple sites. The candidate will be responsible for engineer dispatch ticket monitoring scheduling SLA tracking customer communication and ensuring timely completion of onsite support activities.
Key Responsibilities
Coordinate and dispatch field engineers based on ticket priority location SLA and engineer availability.
Manage engineer schedules site visits backfill coverage installations replacements and ad-hoc support requirements.
Monitor tickets from assignment to closure and ensure engineers provide timely updates and proper resolution details.
Coordinate with customers engineers vendors and L2/L3 teams for incident resolution and escalations.
Ensure proper KT handover and site documentation is completed.
Track SLA pending tickets engineer attendance and site coverage and provide regular reports.
Support multiple sites and manage urgent requests while ensuring business continuity.
Technical Knowledge / Experience
Candidates should have experience or good working knowledge of POS and retail IT environments including POS installation and troubleshooting EFTPOS/payment terminals cash drawers barcode scanners self-checkout systems receipt/label printers and other retail peripherals.
The candidate should also have knowledge of Windows desktop/server environments PCs/laptops monitors docking stations printers hardware replacement network switches routers network ports cabling basic TCP/IP and connectivity troubleshooting. Exposure to server infrastructure and data centre environments will be an advantage.
Required Skills
2 years of experience in IT support field services dispatch coordination or service desk operations.
Experience coordinating field engineers or technicians across multiple locations.
Good understanding of IT infrastructure and troubleshooting.
Experience with ServiceNow or other ITSM/ticketing tools is preferred.
Strong communication coordination and stakeholder-management skills.
Good Excel/reporting skills and strong attention to detail.
Ability to manage multiple priorities and work effectively under SLA-driven environments
If Interested please send your updated CV to
We look forward to hearing from you!
Required Skills:
IT support field services dispatch coordination service desk operations engineering coordination troubleshooting stakeholder management communication reporting attention to detail prioritization
