IT Support Engineer

• Support Fingermarks global team across devices software and access
• Work across MDM onboarding automation and security compliance
• Hastings based 32 hours a week

A varied junior to intermediate role for someone who enjoys solving problems helping people and keeping things running smoothly.

About Fingermark

Fingermark is a global tech company based in New Zealand with teams in Australia Brazil the Philippines Canada and the United States. For nearly 20 years it has been a world leader in digital transformation and leads the way in the development of Artificial Intelligence (AI) and associated hardware products for the Quick Service Restaurant (QSR) sector.

Fingermark designs builds and deploys leading-edge digital technology solutions enabling operational efficiency revenue gains and enhanced customer experiences. From AI software with real-time business analytics and consultancy through to kiosks and menu boards Fingermark designs fit-for-purpose innovative solutions and ecosystems.

Fingermark are partnering with some of the worlds biggest QSR brands to deliver innovative solutions that transform how they do business. To help us deliver on our vision we are looking for a capable IT Support Engineer.

About the role

Were looking for a junior to intermediate IT Support Engineer to provide day to day internal technical support across Fingermarks global team.

Youll be the core point of contact for end user support device management and access provisioning while also supporting onboarding and offboarding office networks workflow automation and security compliance.

This is a hands-on role with plenty of variety supporting users across New Zealand Australia Brazil the United States Canada and the Philippines.

The role is ideally 32 hours per week. We may also consider 40 hours per week for the right person where experience and remuneration expectations align.

About you

Youll have prior experience in IT support service desk operations or systems administration and be comfortable working independently across a varied workload.

Youll bring:

• Hands-on experience supporting end users and resolving technical issues
• Experience managing user directories and access controls such as Google Workspace Azure AD or Entra ID
• Experience managing macOS and Windows devices
• Exposure to device deployment patching or fleet management tools
• Some familiarity with automated onboarding/offboarding workflows or SaaS integrations
• Strong problem-solving skills
• Clear English communication skills
• A patient helpful approach to supporting people
• Good organisation and attention to detail

Youll be comfortable prioritising tickets and tasks independently particularly when supporting people working across different time zones.

Experience working with SOC 2 or ISO compliance frameworks would be useful as would experience supporting distributed teams across APAC or LATAM.

Why join us

This is an opportunity to work across a broad mix of internal technology support within a global technology company. Youll be supporting people across different countries and working with devices access automation networks and security as part of your day-to-day role.

This is an exciting time to join the Fingermark team. We are in the business of providing next generation connected experiences utilising an effective combination of hardware and software. We aim to make it easier for people to lead their busy lives.

Fingermark strives for an exceptional company culture and we look for people who are rockstars at what they do matching our passion for solving customer problems with digital solutions.

Thats why we offer:

• Competitive remuneration and benefits
• Ongoing professional development and career growth opportunities
• A supportive dynamic environment that values balance and wellbeing

At Fingermark we own it stay brave and are customer obsessed. Weve always got your back and we never forget to have a laugh. These values drive our success and make Fingermark an incredible place to grow.

Ready to make your mark

If youre dynamic caring courageous and ready to help shape customer and operational experiences for some of the worlds leading QSR brands wed love to hear from you.

Apply online with your CV and cover letter or for a confidential chat contact

Required Experience:

Manager