Internal Loss Adjuster

At Chubb we know that exceptional claims service is built on expertise professionalism and trusted relationships. We are seeking an experienced Internal Loss Adjuster to join our Property and Masterpiece claims team and help deliver a high-quality market-leading claims experience for our customers and brokers.

This is a market-facing role where you will play a key part in the investigation management and adjustment of high-end residential property claims. Youll represent Chubb with confidence and care working closely with customers brokers service providers and internal stakeholders to achieve fair timely and well-supported outcomes.

In this role you will:

• Act as a Chubb representative when visiting customers to gather information needed for the claim process

• Make informed evaluations of damage and quantum

• Provide formal reporting to Chubb examiners in line with Best Practice Guidelines and Claim Handling Instructions

• Build trusted relationships with brokers to strengthen confidence in Chubbs claims service

• Attend Masterpiece market meetings and support training or presentations where appropriate

• Liaise with builders jewellers restoration companies and other service providers

• Identify potential fraud and subrogation issues

• Support the Property claims team with claim handling

• Engage with key stakeholders to help ensure a smooth and efficient claims journey

• Manage your workload and diary effectively

• Be mobile and available to travel domestically for short periods including during catastrophe events

• Look for every opportunity to demonstrate Chubbs claims value proposition!

What youll bring

Were looking for someone with strong technical capability sound judgement and a genuine commitment to service excellence. Ideally you will have:

• Excellent written and verbal communication skills

• Relevant tertiary qualifications such as ANZIIF or equivalent

• 3 years experience in loss adjusting

• 2 years experience managing property claims

• A strong customer service ethic

• The ability to influence and negotiate effectively

• Confidence communicating and building rapport with a wide range of stakeholders from high-net-worth clients to tradespeople

• Proficiency in Microsoft Word and Excel with the ability to prepare clear claim reports

• Sound structural building knowledge

• Strong self-management and time management skills

• High attention to detail and accuracy

• Experience working with high-net-worth customers or high-value homes

• Experience developing and delivering training

This is an opportunity to be part of a team that values expertise professionalism and service excellence. Youll help shape the claims experience for our customers and brokers while contributing to a business that is known for doing things well.

If youre motivated by quality trusted relationships and making a meaningful difference in the claims journey wed love to hear from you.

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