Hotel Reservations Agent

Novotel Queenstown Lakeside is seeking a detail-oriented and customer-focused Hotel Reservations Agent to join our dynamic Reservations team. Experience in either FIT or Group reservations is ideal and applicants with exposure to both will be highly regarded. Were looking for someone who thrives in a fast-paced hotel environment has excellent organisational skills and is passionate about delivering exceptional guest service. Our Reservations team operates seven days a week including public holidays.

Key Responsibilities:

• Handle hotel room reservations efficiently via phone email and online platforms.

• Respond to guest queries booking modifications and special requests in a timely and professional manner.

• Maintain accurate records of all bookings in the hotels reservation system (OPERA).

• Liaise with other departments to ensure seamless guest experience.

• Provide exceptional customer service and support in line with brand standards.

• Ensure data accuracy and attention to detail when processing reservations.

• Manage large volumes of correspondence while maintaining service standards.

Qualifications :

• At least 6 months experience in a reservations hotel front office or customer service role.

• Proficiency with hotel booking systems such as OPERA or similar front office platforms.

• Strong written and verbal English communication skills.

• High attention to detail and organizational skills.

• Ability to work under pressure and handle multiple tasks effectively.

• Proven commitment to quality and guest satisfaction.

• Looking for someone who is flexible to work weekends and Public Holidays

• Hourly rate $30.19

• Should have valid visa to work in New Zealand

Additional Information :

Why work for Novotel Queenstown

• Staff meals provided while on shift
• Uniforms washed and laundered daily.
• Learn your Way - Access to our Accor Academy so you can earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
• Accors refer-a-friend bonus
• Accors Parental Leave Scheme
• Access to our Employee Assistance Program
• Place of employment Novotel Queenstown Lakeside 6 Earl Street
• Full time 30 hours

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.

Remote Work :

No

Employment Type :

Full-time