Field Service Engineer L2

Are you a hands-on engineer who enjoys troubleshooting customer interaction and travel We are seeking a motivated Field Service Engineer to join our team based in Auckland. This is an exciting opportunity for a technically skilled and customer-focused professional who enjoys hands-on troubleshooting field service work and travelling to support customers across New Zealand and the Pacific region.

The successful candidate will be responsible for the installation maintenance troubleshooting repair and support of specialised electrical and electronic equipment at customer sites. This role offers exposure to a wide range of projects and industries including airports correctional facilities courthouses cruise ships and other critical infrastructure environments.

As a Field Service Engineer you will be responsible for installing maintaining troubleshooting and repairing specialised equipment at customer sites. You will work closely with customers to ensure optimal equipment performance while delivering exceptional service and technical support.

This is an excellent opportunity for a self-motivated engineer who enjoys working independently solving complex technical issues and building strong customer relationships.

Key Responsibilities

• Install maintain troubleshoot and repair electrical and electronic equipment at customer sites.
• Diagnose faults using electrical and mechanical schematics and identify root-cause issues.
• Deliver customer training and technical support as required.
• Respond to service requests and corrective maintenance activities in line with service agreements and KPIs.
• Prepare service reports and maintain accurate records within service management systems.
• Manage spare parts repair cycles and inventory requirements.
• Conduct equipment performance assessments and recommend improvements.
• Support service sales opportunities and contribute to revenue-generating initiatives.
• Ensure tools and test equipment remain calibrated and maintained.
• Comply with all health safety and environmental requirements.
• Participate in an on-call roster when required.

Qualifications :

• Degree or qualification in Electrical/Electronics Engineering or equivalent technical experience.
• Minimum 3 years experience in field service troubleshooting repair or maintenance of electrical and electronic systems.
• Strong diagnostic and problem-solving skills.
• Ability to read and interpret electrical and mechanical schematics.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Self-motivated and capable of working independently with minimal supervision.
• Proficiency in Microsoft Office applications.
• Valid drivers licence and willingness to travel on short notice.

Preferred

• EWRB EST licence or higher.
• Experience working in security transportation airport correctional facility or similar technical environments.
• Previous experience supporting customers across multiple locations.

Whats on Offer

• Auckland-based role with regional and Pacific Island travel exposure.
• Opportunity to work with advanced technology and specialised equipment.
• Diverse and varied work environment with no two days the same.
• Supportive team culture with ongoing technical development.
• Exposure to high-profile projects and complex technical challenges.

If you are a proactive engineer with a passion for problem-solving and delivering outstanding customer service wed love to hear from you. Apply today and take the next step in your field service engineering career.

Additional Information :

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Detection nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website.

Remote Work :

No

Employment Type :

Full-time