eCommerce Operations Specialist 12 month contract opportunity

Reporting into our Experience Optimisation & Discovery Lead this eCommerce Operations Specialist (Discovery & Enablement Specialist) 12 month contract role is all about making it easier for customers to find explore and purchase products across TWGs digital channels. 

You will support digital customer experience outcomes by managing search optimisation product discoverability platform operations product availability and continuous improvement across web app and supporting digital platforms. Youll be confident working across multiple systems quickly learning how they work and using them to deliver the best outcomes. Strong Excel capability is essential. 

Working closely with Merchandise Marketing Product Customer Services Fulfilment eCommerce Category Management Omni Experience teams and external platform partners youll identify pain points solve operational challenges and uncover opportunities to improve the customer journey.  Using data customer insights automation and AI-enabled tools youll continuously improve search performance product discoverability and platform efficiency helping shape smarter ways of working and better experiences for our customers. 

Qualifications :

About You 

• Experience in eCommerce digital operations digital merchandising digital marketing platform operations or a related digital environment. 
• Strong understanding of digital customer journeys onsite search navigation product discovery and online trading principles. 
• Understanding of SQL/Databases advantageous 
• XML experience a bonus 
• Experience analysing feedback/ data/ metrics  
• Strong analytical and problem-solving skills 
• Experience working cross-functionally with teams. 
• Strong stakeholder management and communication skills with the ability to influence outcomes and build effective working relationships. 

Additional Information :

When you join us we offer a range of benefits that work for you your lifestyle and your career which include: 

• Discounts across our brands 
• Free parking & EV charging at our North Shore support office 
• We value collaboration connection & flexibility with 1 day (Friday) WFH 
• Onsite gym and café at our Northcote support office 
• A range of wellbeing support and development opportunities 

Come shape how millions of customers experience our digital channels!  Apply now and we look forward to talking.  

Remote Work :

No

Employment Type :

Contract