Duty Manager

What youll be doing

• Leading hotel operations during your shift ensuring a seamless guest experience.
• Supporting and motivating the Front Office team to deliver outstanding customer service.
• Acting as the first point of contact for guest enquiries requests and feedback resolving issues with professionalism and care.
• Maintaining high standards of presentation service and operational excellence across the hotel.
• Coordinating with Housekeeping Food & Beverage Maintenance and other departments to ensure smooth operations.
• Monitoring safety security and compliance procedures.
• Assisting with training coaching and developing team members.
• Supporting occupancy revenue and guest satisfaction goals.

Qualifications :

What were looking for

Youll be someone who genuinely enjoys working with people and can remain calm positive and solutions-focused even during busy periods.

Ideally youll have:

• Previous experience in a Duty Manager Assistant Manager or Front Office leadership role.
• A passion for delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Excellent organisational and problem-solving abilities.
• The confidence to make decisions and lead a team.
• Flexibility to work a rotating roster including evenings weekends and public holidays.
• A current New Zealand Managers Certificate (or the ability to obtain one) would be advantageous.
• A current First Aid Certificate is desirable.

Additional Information :

Why join us

When you join Accor you become part of one of the worlds leading hospitality groups with opportunities that extend far beyond Rotorua.

We offer:

• Opportunities for career development and internal progression across Accors global network.
• Worldwide accommodation and dining discounts through our Heartist programme.
• A supportive inclusive team culture where your ideas are valued.
• Ongoing learning and development opportunities.
• The chance to work in one of Rotoruas premier lakeside hotels.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.

Remote Work :

No

Employment Type :

Full-time