Director of Customer Deployment & Operations

About EROAD

EROAD is a technologycompany deliveringintelligent transport solutions that improve safety productivity and sustainability across the world. We partner with customers to solve complex challenges through connected hardware powerful software and actionable insights.

At EROAD our people are at the heart of what we do. We foster a collaborative growth-focused environment where you can make a real impact while continuing to develop your career.

Werenow looking for an experienced operational leader to join us as our Director of Customer Deployment & Field Operations.

About the Role

Reporting to the Regional Executive General Manageryoulllead the end-to-end customer deployment lifecycle ensuring customers move seamlessly from order fulfilment through to successful installation and activation.

Youllprovide strategic and operational leadership across field operations service delivery warehousing andlogistics inventory management installation operations third-party delivery partners and health and safety.

This is a key leadership role focused on building scalable operations developing high-performingteamsand delivering exceptional customer experience.

What Youll Be Doing

• Lead and develop high-performing operational and field teams.

• Drive service deliveryinstallationand deployment performance.

• Strengthen contractor and delivery partner capability and standards.

• Improve operational efficiency through data and continuous improvement.

• Champion healthsafetyand quality across field operations.

• Partner with leaders across Sales Customer and Product teams.

• Deliver exceptional customer outcomes at scale.

What Youll Bring

Werelooking for a proven operational leader with experience in field operations service delivery deploymentlogisticsor fulfilment environments.

• Experience leading large customer-facing operational teams

• Proven ability to design and run large-scale field operations including hardware installation and on-site execution in complex distributed environments.

• Strong capability in operational planningexecutionand continuous improvement

• Experience managing third-party contractors and delivery partners

• Knowledge oflogisticswarehousingand fulfilment operations

• A strong focus on customer outcomes and operational excellence

• Proven health and safety leadership experience

• Confident communicator whois able toinfluence stakeholders and lead through change

Why Youll Love Working at EROAD

At EROAD we value innovationcollaborationand continuous improvement. We believe great people create great outcomes which is whywerecommitted to creating an environment where our people can thrive.

Whatyoullenjoy:

• Learning and development opportunities

• Health and wellbeing benefits

• A supportive high-performing culture

• The opportunity to influence a critical function within a growing global technology business

Ifyourepassionate about operational excellence building high-performingteamsand delivering exceptional customer outcomeswedlove to hear from you.