Delivery Manager Customer Platform

He aha te tūranga - About the role: 

Join us in a key leadership role where youll oversee the delivery of Hato Hone St Johns customer platform which supports a range of services including Telecare Training Fundraising Products & Services and Ambulance Membership. Leading a multi-disciplinary digital delivery team youll take end-to-end ownership of platform delivery providing clear direction accountability and decision-making while managing priorities releases and day-to-day delivery activities in a hands-on environment.

• Lead and develop a high-performing digital delivery team fostering accountability capability growth and continuous improvement.
• Own and manage a single delivery pipeline ensuring work is prioritised planned and delivered effectively across multiple streams.
• Partner with stakeholders across the organisation to align delivery priorities with business goals and provide clear advice on impacts risks and timelines.
• Oversee platform releases change management and governance ensuring reliable secure and high-quality delivery outcomes.
• Provide clear visibility of delivery performance capacity risks and benefits while balancing demand resources and competing priorities.

Qualifications :

Ko wai koe - About you:

Were looking for a confident and adaptable leader who thrives in a fast-paced environment and enjoys taking ownership from start to finish. Youll be a strong communicator with a positive resilient mindset capable of managing competing priorities while building effective relationships across the business. A self-motivated team player youll bring a proactive can-do attitude a commitment to continuous professional growth and the flexibility to do whats needed to achieve successful outcomes.

To be successful in this role you will have:

• Relevant tertiary qualification in IT Business or a related field with Salesforce and project management certifications highly regarded.
• Experience leading enterprise platform or digital delivery initiatives.
• Proven people leadership experience across technical or multi-disciplinary teams.
• Strong understanding of Salesforce requirements gathering and delivery lifecycles.
• Experience managing competing priorities multiple delivery streams and stakeholder expectations.
• Excellent communication skills with the ability to engage executives stakeholders and external partners.

Additional Information :

Me pēhea te tuku tono - How to apply

Click Im interested before applications close on Sunday 11th October 2026

For further information please contact Anita Teague for a confidential discussion.

At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou te whānau o Hato Hone St John ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa kia hanga tētahi āhuru mōwai mā tatou kia mahi haumaru ai.

If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Remote Work :

No

Employment Type :

Full-time