Customer Success Lead

At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break No quad bikes no dogs no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. Its changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think out-work and out-care. Were committed to delivering real change in the world - this isnt easy and in truth we love that its hard.

Were backed to deliver on a mission that matters by Tier 1 investors including Founders Fund Bessemer Venture Partners BOND DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse ventures.

To find out more visit our LinkedIn & Instagram.

About the role

Our Customer Success team is growing! Were looking for a Customer Success Lead (internally we call this our Launch team) to join our team as we scale globally.

As a Customer Success Lead youll be the guide that takes our farmers from brand new to Halter to fully up and running. Youll own the launch journey end to end making sure farmers get set up confident and seeing real value from day one.

This isnt just about ticking off onboarding steps. Its about delivering a world-class experience that makes farmers lives easier helps them succeed and shows them whats possible with Halter.

Were looking for customer-obsessed proactive people who thrive in fast-moving environments. You listen deeply problem-solve on the go and know how to balance detail with momentum - all while creating experiences people rave about. And if you come from an agriculture background or have studied in the space thats a huge plus.

What your day could look like

• Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team.

• Support the adoption of Halters products by implementing onboarding activities that meet customer needs.

• Provide continuous support and guidance to customers throughout their onboarding journey serving as their primary contact.

• Engage in collaborative efforts with Sales Customer Success Marketing and Product teams to deliver a cohesive customer experience.

• Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency.

• Ensure a thorough and seamless handover of customers to the Customer Success team including the transfer of essential customer information and insights.

• Monitor report and respond to key onboarding metrics to improve the onboarding experience.

• Maintain effective communication with all stakeholders providing updates on onboarding activities outcomes and areas for enhancement.

• Promote a positive onboarding experience encouraging customers to advocate for Halter.

Who were looking for

• Customer Centricity: A proven track record of enhancing customer experiences across various industries complemented by exceptional communication skills that foster strong customer advocacy. Youll be obsessed about all things customer!

• Critical Thinking: The ability to think critically and deeply to understand and resolve complex and unfamiliar customer challenges throughout the onboarding process. Proficiency in utilising data and analytical skills to continuously improve onboarding strategies is essential.

• Organisational Time and Project Management Skills: A strong capability to maintain clear and concise feedback loops while effectively coordinating between internal and external stakeholders. The ideal candidate will also be able to manage projects from start to finish.

Our Office First Approach

Theres a reason you visit your friends in person live with your family and dont do dinners over Zoom. Humans are wired for connection. We believe a world-class in-person office culture is the best way for high-performing teams.

Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth learning impact and building genuine long-lasting relationships. Strong relationships make it easier to disagree give feedback and do meaningful and aligned work. We dont like having heaps of rules or policies but this means having strong trusted relationships is critical.

Were office first not office only. This means working from the office everyday is our default setting but we flex when we need to. We have a high-trust culture so everyone is trusted to do whats best for Halter.

Our office vibe is something special its hard to describe until youre here but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth your learning and your impact is truly unlimited here and a big part of that comes from being together solving problems innovating building context and constantly learning from each other.

Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but dont necessarily tick every requirement on this job description please still get in touch and apply to Halter. Wed love to chat to see if youll be an epic fit!

If this opportunity sounds like you please apply below by sending through your cover letter explaining why youre excited about this role and working at Halter along with your CV and well be in touch!

Please also feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.

• Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful helping farmers improve their livelihoods spend more time with their families and build more sustainable operations.

• Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse kind and driven people who push each other to do their best work. Youll be thrown into the deep end tackling complex challenges and building something tangible that solves real problems.

• Youll grow here. Autonomy mastery and learning define how we work. Youll have the freedom to work on interesting problems master new skills and continuously develop yourself both through your role and our $1000 personal growth fund.

• This isnt easy and we love that its hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast take bold bets and work hard to reshape an entire industry. As one team member put it: Joining Halter is a bit like strapping yourself to a rocket ship but its an epic journey to be a part of!