Customer Service Representatives (8 month Fixed-term)

This is a busy period for the team and we need smart hard-working people who can provide support where its needed most. Were looking for people who can work confidently adapt quickly and help the wider team while others get up to speed. Its a hands-on role not one where youll be sitting on the sidelines with the training and support you need to make a strong start.

Potential completion bonus payment on completion (eligibility criteria apply).

Mō te tūranga  What youll be doing  

• Supporting customers across phone email and digital channels 
• Helping customers understand their accounts usage and bills
• Resolving queries with confidence and accuracy
• Working at pace in a busy ever-changing environment
• Providing support during a key period of change

A few more important details - Our contact centre operates Monday to Friday between 10.00am and 9.00pm. For this role shifts are likely to sit between 10.30am and 7.30pm; however flexibility is required across the wider business hours. This is a full-time position working a rotational roster (i.e. no set shifts).

If/when youre assigned to work an 8-hour shift that finishes at or after 7pm additional evening payments may be available (if claimed) on top of your normal pay.

As your role is in a part of the business that serves the Australian market you may be required to observe the public holidays of Australia instead of one or more NZ public holidays

Youll be required to complete standard contact centre relevant online testing which can be done from home.

All standard pre-employment checks will also be applicable.

He aha koe i hono mai ai ki a mātou Why join us 

We see energy as mauri the life force that connects people and place. Joining Meridian means contributing to kaitiakitanga caring for the environment and future generations while empowering communities to flourish. 

Were a team that believes in being in the waka together supporting each other celebrating our wins and learning from our challenges. Youll be encouraged to show tū maia to be bold curious and authentic in your mahi and to practice rangatiratanga by leading with integrity and purpose no matter your role. 

We embrace diversity and inclusion and ensure that everyone feels like they belong are welcomed feel valued and feel comfortable to bring their whole selves to work. We want all our people to be the best that they can be so we make sure that theres room for everyone to be exactly who they are and welcome applications from people of all backgrounds and experiences including individuals with disabilities diverse health needs and those who identify as neurodiverse because we believe our differences make us stronger. We believe that fun is good for you and we make sure that our office vibe reflects that.  

Qualifications :

Ngā pukenga kei a koe mō tenei tūranga  What youll bring

• Proven customer service experience (contact centre preferred)
• Confidence handling a wide range of customer interactions
• Ability to learn quickly and work independently
• Strong attention to detail and problem-solving skills
• A team mindset and willingness to roll your sleeves up

Additional Information :

Tono mai ināianei tonu  Apply now  

All in all were an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended) then apply today and tell us why!    

To view the full Position Description pleaseclick here. Were not necessarily looking for someone who ticks all the boxes so if you think you have what it takes but dont meet every requirement in the PD we encourage you to apply!  

If you have any general enquiries please email  and one of our team will get back to you. Were committed to being accessible and providing support if needed please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here than happy to help.   

This role is based in Masterton only.

Remote Work :

No

Employment Type :

Full-time