Customer Service Representative

Your Role with Us

As a Customer Service Representative you will be at the heart of creating exceptional experiences for AIA customers and advisers. Working within a supportive customer team you take ownership of enquiries from first contact through to resolution ensuring people receive clear accurate and timely support. Your work helps build trust strengthen customer loyalty and contribute to business growth while delivering on AIAs purpose of helping people live Healthier Longer Better Lives.

This is a great opportunity to develop your customer service expertise build strong stakeholder relationships and grow your knowledge of insurance and financial services in a collaborative environment.

Your Impact

• Deliver outstanding service by resolving customer and adviser enquiries efficiently and creating positive end-to-end experiences

• Build trust and loyalty through clear communication accurate information and responsive follow-through on requests

• Identify opportunities to support business growth by recognising customer needs and connecting potential leads to the right teams

• Make informed decisions within guidelines to achieve quality outcomes and timely resolutions

• Collaborate with colleagues and internal teams to coordinate solutions and maintain a seamless customer experience

• Contribute to continuous improvement by sharing ideas that enhance processes efficiency and service quality

Your Capabilities

• You bring experience delivering high-quality customer service ideally in a contact centre or customer-focused environment

• You have strong listening and communication skills that help you understand needs explain information clearly and build positive relationships

• You have a keen eye for detail and take pride in completing tasks accurately while maintaining quality and compliance

• You bring resilience and adaptability staying focused and solution-oriented when managing competing priorities or challenges

• You have confidence using technology and systems to manage enquiries process requests and support customer outcomes

• You may also have awareness of insurance banking or financial services products helping you build knowledge and add value from day one

Your Life at AIA

At AIA we know your career with us is just beginning and were committed to helping you make it return for your energy and ambition youll gain access to hands-on experience structured development programs and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working competitive rewards and a culture that values curiosity and collaboration. Here youll have the chance to learn grow and contribute to our mission of helping a billion people live Healthier Longer Better Lives by 2030 while shaping a future that matters for you and the communities we serve.

DEIB

Diversity equity and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds identities and lived experiences including those with disabilities additional mental health needs chronic health conditions or who are neurodiverse. If youre excited about this role but dont meet every requirement we still encourage you to apply. And if theres anything we can do to support you during the recruitment process please contact us at

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the Apply button. No emailed applications accepted. For general enquiries only contact:

You must provide all requested information including Personal Data to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.