Customer Liaison

Are you ready to be Kin-at-i-can

Werelooking for a Customer Liaison to be a responsive reliable point of contact for our New Zealand clients resolving enquiries through our support channels with accuracy and care. Alongside frontline supportyoullown a set of operational activities that keep client order processingaccurateand on track behind the scenes.

This role suits someone equally comfortable on the phones and working independently through detail-focused desk activities with strong prioritisation across both.Itsa support and operations role not an account management position: the focus isaccuratetimelyservice delivery and reporting not managing client relationships end to end or attending client meetings.

This is a fully remote role based in New Zealand.

OUR TEAMS STRENGTH COMES FROM EVERYONES INDIVIDUALITY

Youllbring:

• A client-centric mindset with a genuine interest in customer satisfaction and a commitment to delivering exceptional service

• Strong attention to detail with organisational skills and a commitment to accuracy in order processing and reporting

• A proactive approach to problem-solving with knowledge ofKinaticoproducts and services and a willingness toidentifyand resolve client and process issues

• Confident professional communication both verbal for phone-based support and written for internal reporting

• A collaborative approach able to work cross-functionally and escalate appropriately when issues sit outside scope

• Mature working habits with strong time management self-directionand the ability to prioritise across live support work and independent desk-based activities

Youllalso have:

• Proven experience in a client-facing support role within a SaaS or technology-driven environment

• A track recordof delivering responsive high-quality support in a fast-paced environment

• Familiarity with SLA management and status reporting

• Experience withKinaticoproducts (preferred not essential)

• Proficiencyin Microsoft Office Suite including Excel

DELIVERING THE GOOD STRIVING FOR THE GREAT

Customer Support

• Provide responsiveaccuratesupport to New Zealand clients via phone and support queues triaging and resolving enquiries at first contact wherever possible and escalating complex or technical issues to theappropriate teammember

Operational Excellence

• Maintain proactive operational performance ensuring SLAs and quality standards are consistently met across support and reporting responsibilities

Process Improvement and Quality

• Identifyopportunities to improve service delivery and reporting accuracyparticipatingin quality assurance activities and case reviews as

Order Accuracy Management

• Identifyand correct order discrepancies arising from client system integrations ensuringaccurateorder processing on behalf of key accounts

Client Status Reporting

• Prepare andmaintainaccuratetimelystatus reporting on order and verification progress for assigned accounts a reporting function only with no attendance at client meetings

Other Activities as Directed by Your Manager

• Bring agile adaptable behaviours toadditionalactivities and projects as

Youllbeallocatedresponsibility for a specific group of clients for order accuracy and status reporting purposes.

ARE YOU READY TO BE A KINATICAN

Where our passion talentdeliveryand impact collide our purpose lives. We power insights for better safer workplaces helping organisations truly know their people. We are a leader in Reg-Tech across Australia and New Zealand and we are just getting started.

• A team that genuinely invests in your growth with regular development conversations and real room to own your career path

• Recognition that means something fromKinatiKudosshoutouts to a culture that celebrates wins big and small

• Free access to an Employee Assistance Program plus retail discounts to support your wellbeing

• A purpose-led mission you will feel every day our technology helps keep workplaces safer and more compliant

• The stability of an ASX-listed company with the energy of a high-growth Reg-Tech business

AtKinatico we believe the best teams are built from diverse perspectives and growth mindsets. Research shows that while men apply to roles when they meet around 60% of the criteria women and other underrepresented groups often wait until they tick every box. If you are excited about this role but do not meet every requirement we still want to hear from you.Letshave a chat and explore the possibilities.

Apply Now!

Required Experience:

Senior IC