Compliance Manager

Behind our well-loved brands sits a team committed to doing the right thing protecting our customers and ensuring we operate responsibly.

We now have an awesome opportunity to join our Legal & Compliance team and play a key role in supporting compliance privacy and regulatory activity across one of New Zealands largest retail groups.

Youll work across a wide variety of business areas helping teams understand their obligations manage risk and navigate compliance challenges in practical commercially sensible ways.

Snapshot of the role: 

• Keeping our compliance framework sharp - reviewing policies procedures and controls so theyre not only compliant but practical and effective 
• Support privacy matters requests incidents and assessments
• Contribute to compliance training and awareness programmes
• Staying across the latest regulatory developments (FTA CGA Privacy Product Safety Standards etc.) and translating these into what they mean for our business 
• Supporting leaders and teams to understand their responsibilities bringing complex requirements to life through training coaching and communication 
• Working closely with teams like Legal Product Customer Care Loss Prevention QA Finance Logistics and more - youll be a trusted partner across the business 
• Work with external advisers regulators and key stakeholders when required

Qualifications :

Youre someone who thrives in a fast-paced environment and can juggle competing priorities without losing your cool. You know when to roll up your sleeves when to ask the right questions and when its time to escalate an issue.

Youre naturally curious practical and solutions-focused with a knack for turning complex information into clear plain-English advice that people can actually understand and act on. Most importantly youre able to see both the detail and the bigger picture helping the business navigate challenges while keeping an eye on what matters most.

You dont need a compliance background to be successful here however working knowledge of New Zealand regulatory frameworks/requirements including consumer (CGA 1993 Fair Trading Act 1986) and privacy legislation would be advantageous. Were looking for someone with sound judgement commercial awareness and the ability to quickly get up to speed on new topics. Retail or customer-focused experience would also be a bonus.

Additional Information :

At TWG we believe in giving people the opportunity to grow develop and realise their career ambitions. 

When you join us we offer a range of benefits that work for you your lifestyle and your career which include:

• Generous discounts across all of our brands for you and a family member 
• A paid birthday day off 
• A paid volunteer day 
• Free parking at our Northcote Support Office 
• Café and gym facilities at our Support Office 
• Flexible working arrangements Four (4) days in office optional Friday WFH (working from home) 
• 26 weeks paid parental leave 
• Access to free 24/7 counselling and support through Telus Health our employee Assistance Programme 
• Flexible benefits including options for additional holidays discounted gym membership and much more 

Remote Work :

No

Employment Type :

Full-time