Complaints Assessor | Āteha Take Amuamu

• Join a team making a real difference in the lives of New Zealanders.
• Use your analytical and communication skills to support fairness accountability and better outcomes in health and disability services.
• Excellent writing and communication skills required
• Several permanent full-timepositions
• Auckland CBD or Wellington CBD Location

Ko wai tātou Who we are

The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers rights and to facilitate the fair and efficient resolution of complaints relating to the potential infringement of those rights.

As New Zealands health watchdog the Commissioner is involved in a wide spectrum of health concerns to ensure accountability in the healthcare system and promote high standards of care.

Mōtēnei tūranga mahi About this role

As a Complaints Assessor youll be part of a high-performing team responsible for assessing and resolving complaints about health and disability services. Youll analyse new complaints draft clear empathetic correspondence review clinical advice and provider responses and engage directly with consumers and providers to support resolution.

Youll work closely with senior colleagues & Decision Makers to ensure complaints are managed fairly efficiently and in line with the Commissioners statutory responsibilities.

This is a great opportunity to develop your skills in a meaningful area of public service. Youll gain experience working with legal and clinical information protect consumer rights and help identify issues that matter to consumers. Youll also be supported to grow your capability through mentoring peer learning and exposure to more complex work overtime.

Ko ngamea ka hiahiatia e koe kia angitute haere What youll need to be successful:

Were looking for someone who is thoughtful empathetic and detail-oriented: someone who can communicate clearly and calmly even when the subject matter is sensitive or complex. A self-starter is the key to success in this role.

Youll bring:

• Excellent writing and communication skills
• The ability to engage with people from a wide range of backgrounds
• A calm professional and empathetic approach
• Resiliencewhen working with challenging or emotional content
• Strong problem-solving and analytical skills
• A genuine interest in health disability and consumer rights
• A relevant tertiary qualification (law health or disability-related fields are an advantage)
• At leasttwo years relevant experiencein complaints investigations customer resolution or a related area

Awhe utu - Salary range

As part of our remuneration framework the midpoint salary for this role is $82824 with the actual salary dependent on skills and experience.

Note: KiwiSaver / employer contribution is in additional to your base salary. We offer a range of benefits including:

• 5 weeks of leave and 15 days sick leave
• EAP service and professional supervision
• Flexible working opportunities including working from home (3 Days in the office and up to 2 days at home)

• Discounts on health insurance
• Learning and professional development opportunities

If youre keen to see the direct impact your contribution can have for the health and disability sector this is your opportunity to see the positive outcomes firsthand.

To download the Complaints Assessor position description please click here.or follow the link below (copy and paste in the web browser).

applicants must complete the online HDC application form to be considered. Applications can be submittedviathe button below. Your CV and Cover Letter can be attached within the application.

E-mail enquiries to

Applications for this role close 4 October 2026.
Please note:Applications will be reviewed as theyre received and the role may close early if suitable candidates are found. We encourage you to apply as soon as possible.