Community Support Coordinator

Under the direction of the Director of Community-Based Services the Community Support Coordinator supports the day-to-day coordination of the Program in Northshore and Barrington communities. This position supports mentor recruitment participant coordination documentation and routine communication while following program guidelines agency policies and trauma-informed practices.

Essential Duties and Responsibilities

Support the recruitment screening interviewing onboarding and ongoing support of Community Mentors in accordance with established program procedures.

Help coordinate mentor applications training logistics resources and routine communication with mentors mentees staff and community partners.

Support program activities outreach efforts and implementation of established policies procedures and trauma-informed practices.

Conduct participant intakes and screenings help coordinate mentor matches and track mentoring relationships using established program tools.

Notify the director of concerns or changes that may affect participant safety mentor support or program needs.

Provide routine support and guidance to mentors and mentees within established program guidelines while maintaining confidentiality safety-focused practices and professional boundaries.

Maintain program records mentor files documentation data entry and reporting information accurately and timely.

Participate in meetings trainings case consultations and collaborative activities as assigned.

Minimum of three (3) years of experience working with survivors of intimate partner violence volunteer programs homelessness services or other trauma-affected populations required; associate or bachelors degree in a related field preferred.

Completion of 40-Hour Domestic Violence Training required within the first month if not already completed; ICDVP credential preferred.

Ability to use communication organization attention to detail dependability teamwork confidentiality professional boundaries and trauma-informed service skills in routine program support required.

Bilingual (Spanish) preferred.

Ability to work some evenings and weekends and travel between Northshore and/or Barrington communities/work locations required.

Lived experience as a survivor of intimate partner violence is required.

Commitment to diversity equity and inclusion.

Full-time Benefits:

403b Retirement Plan

403b Employer Match

Dental Insurance

Medical Insurance

Health Savings Account

Paid Time Off

Vision Insurance

EAP