Claims Support (6 months)

As Claims Support you will play an important role in helping deliver positive outcomes for customers by providing efficient administrative support to the Claims Team. Working in a fast-paced environment you will manage claim workflows coordinate information and build strong relationships with customers advisers medical providers and internal stakeholders. Your attention to detail and commitment to service will help ensure claims are progressed smoothly and accurately. This is a great opportunity to grow your career within financial services contribute to continuous improvement initiatives and be part of a team dedicated to helping people live Healthier Longer Better Lives.

• Manage claims workflows efficiently ensuring requests tasks and new claims are actioned within expected timeframes

• Communicate clearly and professionally with customers advisers medical providers and colleagues to support positive claim experiences

• Maintain accurate records documentation and system updates that support quality decision-making and operational excellence

• Coordinate the collection of claim information and medical documentation to help progress claims efficiently

• Identify potential risks or irregularities and escalate concerns appropriately to help protect the integrity of the claims process

• Contribute to team initiatives testing activities and process improvements that enhance customer outcomes and ways of working

• You have strong organisational skills and confidently prioritise competing tasks in a fast-paced environment

• You bring a customer-focused approach and communicate effectively with a wide range of stakeholders

• You have a keen eye for detail and maintain accurate records across systems databases and documentation

• You bring a collaborative mindset enjoy working as part of a team and contribute positively to team culture and continuous improvement

• You have a learning mindset and use critical thinking and problem-solving skills to support effective outcomes

• You may also have experience in administration insurance health financial services or a related customer-focused environment

At AIA we know your career with us is just beginning and were committed to helping you make it return for your energy and ambition youll gain access to hands-on experience structured development programs and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working competitive rewards and a culture that values curiosity and collaboration. Here youll have the chance to learn grow and contribute to our mission of helping a billion people live Healthier Longer Better Lives by 2030 while shaping a future that matters for you and the communities we serve.

Diversity equity and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds identities and lived experiences including those with disabilities additional mental health needs chronic health conditions or who are neurodiverse. If youre excited about this role but dont meet every requirement we still encourage you to apply. And if theres anything we can do to support you during the recruitment process please contact us at

Job ad expires Tuesday 25 August close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

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