Claims Specialist Liability

Role Highlights

• Auckland based permanent opportunity full-time hours.
• Manage a commercial liability portfolio reporting directly to the National Claims Manager Long Tail.
• Hybrid Working - Happy to talk flexible working.

The Opportunity

As a Claims Specialist youll play a key role in delivering an exceptional claims experience. Youll triage and register new claims for the team in addition to managing your own liability portfolio. Youll have the opportunity to assess policy coverage investigate claims and negotiate resolutions with empathy and professionalism.

About QBE

• At QBE we get to the heart of what matters for our we do it all with a human touch.
• Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact at work and in the worldAspart of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.

Your new role

Reporting directly to the National Claims Manager Long Tail youll manage a commercial liability portfolio. Youll join a supportive collaborative team environment where people genuinely enjoy working together to get things done.

Key responsibilities include:

• Triaging and registering claims for the long tail team which will provide exposure to our vast liability and financial lines books of business.
• Proactively managing your own portfolio of general liability claims through to resolution.
• Building strong trusted relationships with clients and stakeholders through clear communication and a values-led approach.
• Identifying opportunities to reduce claims costs and leakage while promoting a strong risk management culture.

More information and the full job profile can be shared with applicants during the interview process.

Aboutyou

Here at QBE our values and culture are the most important thing that sets us aside from our competitors. We are known in the industry to be customer focused. Its all about the quality not the quantity that sets us apart and creates long term relationships with our stakeholders. As a Claims Specialist within the insurance industry youll be customer centric and have:

• Fundamental knowledge of insurance industry with understanding claims processes a bonus.
• Experience in handling general liability claims preferred.
• Strength in collaboration and supporting other viewpoints a team player.
• Strong organisational and communication skills.
• Ability to analyse and negotiate.
• Ability to problem solve influence and resolve conflict.

Benefits

• We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
• Hybrid Working a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
• 18 weeks gender-equal flexible leave for all new parents including paid super

To learn more about benefits of working with us clickhere.

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements clickhere.

How to Apply

If youre looking for a career that combines your expertise and your empathy click Apply applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.