Case Manager

As a Case Manager you play a meaningful role in helping customers navigate the claims journey with confidence care and clarity. Working within AIAs Claims team you manage a portfolio of claims in a fast-paced environment balancing accuracy empathy and timely decision-making to deliver positive customer outcomes. You build trusted relationships with customers medical providers financial institutions and internal teams ensuring every case progresses smoothly and transparently.

With opportunities to contribute to process improvements support rehabilitation outcomes and develop specialist claims expertise this role offers a rewarding pathway to grow your career while helping people live Healthier Longer Better Lives.

• Assess and manage a portfolio of claims making timely and accurate decisions that deliver fair customer outcomes.

• Develop proactive case management and rehabilitation plans that support customers in achieving their recovery and wellbeing goals.

• Build strong relationships with customers and stakeholders providing clear communication and a positive claims experience throughout the process.

• Authorise payments maintain accurate records and manage claim administration activities to ensure quality and compliance Identify and manage risks investigate potential fraud concerns and engage technical specialists to protect the integrity of the claims process.

• Contribute to continuous improvement initiatives team projects and process enhancements that strengthen service delivery and operational performance.

• You have experience in claims processing case management or a related customer-focused environment within insurance health or financial services.

• You bring strong communication and relationship-building skills with the ability to engage confidently with customers and a wide range of stakeholders.

• You have sound judgement and critical thinking skills that support balanced accurate and customer-focused decision-making.

• You bring a high level of organisation and attention to detail enabling you to manage multiple priorities while maintaining quality and compliance.

• You have the empathy and emotional intelligence to support customers through sensitive situations with care and professionalism

• It is great if you have knowledge of insurance products medical terminology rehabilitation processes or financial concepts that support effective claims management

At AIA we know your career with us is just beginning and were committed to helping you make it return for your energy and ambition youll gain access to hands-on experience structured development programs and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working competitive rewards and a culture that values curiosity and collaboration. Here youll have the chance to learn grow and contribute to our mission of helping a billion people live Healthier Longer Better Lives by 2030 while shaping a future that matters for you and the communities we serve.

Diversity equity and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds identities and lived experiences including those with disabilities additional mental health needs chronic health conditions or who are neurodiverse. If youre excited about this role but dont meet every requirement we still encourage you to apply. And if theres anything we can do to support you during the recruitment process please contact us at

Job ad expires Monday 17 August close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the Apply button. No emailed applications accepted. For general enquiries only contact:

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