Account Manager

Rico is a fast-growing New Zealand startup on a mission to make the resource consent process radically simpler faster and cheaper. We build software that helps planners and councils prepare and process planning applications more efficiently and consistently.

If youve ever built a house developed land or worked in local government or know someone who has youll likely know how painful this process can be. Billions of dollars of economic activity move through it every year yet it remains slow fragmented and costly. Were fixing that.

Were a nimble high-ownership team where your work has an immediate and visible impact. No red tape no waiting six months to see results - just great people solving real problems.

---

The Role

Were growing fast - and our sales pipeline is proving it. Were looking for an Account Manager to to own the relationships that turn early conversations into long-term partnerships.

That means nurturing the councils were already in contact with keeping our consultant customers close and well-served and being the person who connects each customer to the right part of our business. As a small growing company there isnt a rigid playbook - youll own a portfolio of relationships and have the autonomy to decide how best to move each one forward.

Flagship and brand-new council relationships stay growth-led. Your focus is the councils weve already opened a door with and our existing consultant base.

What Youll Be Doing

• Owning customer relationships - building trusted senior relationships across councils and consultants and being the face of Rico for the accounts you hold.
• Progressing councils - nurturing the councils were already in contact with through what can be a long multi-stakeholder journey: keeping momentum alive staying close to the right people and moving them toward signing and active use.
• Maintaining our consultant base - keeping consultant customers engaged renewed and getting real value and spotting opportunities for them to do more with Rico.
• Connecting customers to the business - pulling in the right people at the right time: the founders for flagship or strategic conversations our planning experts for subject-matter questions and onboarding or product where needed.
• Staying on top of follow-ups - maintaining detailed disciplined records in Pipedrive so every relationship has a clear next step and nothing slips through.
• Relaying insight from the front line - feeding what you hear from customers back into the business to help shape onboarding and product.

If youre someone who thrives in a dynamic environment enjoys working with people and wants to genuinely contribute to how a company grows - this ones for you.

---

What were looking for

• 1-5 years in a customer-facing role - onboarding customer success implementation sales or similar.
• Excellent communication and organisational skills - youre clear proactive and people enjoy working with you.
• A self-starter mindset - at a startup you wont always have a playbook. Youll need to figure things out and back yourself.
• Familiarity with tools like Notion Pipedrive or Google Workspace is a plus.
• Any knowledge of resource management planning or local government is a bonus else we have subject matter experts on hand.

---

Why Rico

• Real impact fast - work closely with the founders and see the results of your work immediately.
• Grow with us - as Rico scales so does this role. Theres genuine career development on offer here.
• Great location - our office is in College Hill right next to Victoria Park Ponsonby and Wynyard Quarter - perfect for walks during breaks.
• Flexible working - hybrid setup with 12 days WFH per week.
• A team that cares - were small but were good at what we do and we look out for each other.

---

Sounds like you Wed love to hear from you.

We review applications as they come in so dont wait too long!