Academic Operations Manager

Benefits at Primary ITO

• WellbeingPackage (2 Health and Wellbeing days off Cash benefit and Southern CrossMedical Insurance)
• CommunityVolunteer Day
• Paidleave between Christmas and New Years
• Flexibleworking arrangements to support a work-life balance including flexible startand finish times and working from home
• 5weeks annual leave after the completion of 3 years continuous employment

About the role

This role provides strategic andoperational leadership for Primary ITOs customer services enrolments andTraining Management System (TMS) functions.

The role is accountable for aneffective customer experience accurate and timely enrolment and academicadministration the integrity of learner and programme records and systems andprocesses that meet organisational TEC NZQA and other relevant requirements.

You would also set and lead theoperating strategy and service model manage performance and capacity and workacross the organisation to translate business and regulatory needs intopractical systems controls and improvements.

Tasks and responsibilities include:

• Develops and delivers the strategy operating modeland annual priorities for customer services enrolments and the TraineeManagement System (TMS) function.
• Owning theend-to-end customer service and enrolment model ensuring timely consistentand positive experiences for learners employers providers and internalcustomers. Also ensuring enrolment processes and decisions comply withorganisational policy and relevant TEC NZQA funding and requirements.
• Ensuring programme and learner data master datainterfaces forms system controls and supporting evidence are accuratesecure current and fit for purpose.
• Establishing a proportionate operational assuranceframework including routine monitoring sampling exception reporting andcorrective action.

This is a permanent full-time role (40 hours Monday to Friday) wth a flexible location within New Zealand.

About You:

Ideally we are looking for someone with:

• Extensiverelevant experience within the tertiary education sector including strongunderstanding of TEC and NZQA requirements relating to student enrolmentsrecords management and compliance.
• Strongplanning organisational coordination and implementation skills.
• Highlydeveloped relationship-building and stakeholder engagement skills with demonstratedexperience successfully leading and managing an operational delivery team.
• Soundtechnical knowledge and practical experience using Customer RelationshipManagement (CRM) systems.
• Provenability to analyse and interpret information prepare complex correspondenceand produce comprehensive reports with a strong solutions-focused approachwith the ability to identify opportunities resolve issues and achievepositive outcomes.
• Intermediateto advanced computer literacy including strong proficiency in Microsoft WordExcel and PowerPoint.

About Us

Primary ITO abusiness division under the new Food & Fibre Industry Skills Board is NewZealands largest industry training organisation and only organisation in NewZealand dedicated to providing training and qualifications to over 30 primaryindustries.

We work withemployers and others in our industry to identify manage and promote trainingopportunities and to make sure our qualifications are up-to-date and deliverthe skills the industry needs.

How To Apply

Clickapplynowto go to our Primary ITO Career Portal to apply or view the jobdescription.Pleasecontactformore information about this role.

*Please note we willonly consider applications with the permanent legal rights to work in NewZealand.

Applications close on Monday 28 September 2026.