Technician

AV Technician

Netherlands

Position Overview
A Technician is responsible for the set up and operation of audiovisual systems in a event environment while
ensuring complete customer satisfaction. This position reports to a Technical Supervisor Technical Manager
Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

Equipment Operation
Assist in cleaning testing maintaining prepping and repairing equipment prior to an event
Drive Results - Ensures a flawlessly executed event through accurate and timely setup operation and
breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Do the Right Thing - Complies with all Company security and safety measures.
Adhere to health and safety regulations and wear appropriate PPE.
Report all health and safety issues to the HSE Manager or Project Manager onsite.
At times the technicians will work as part of a team on larger scale projects.

Customer Service
Deliver World Class Service - Strives to exceed the expectations and needs of internal and external
customers.
Values People - Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working
properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/venue/client relationship.

Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot
and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge
Do the Right Thing - Understands company processes follows procedures and completes systems entry
and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts
with other staff and outside vendors for equipment.
See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
Works with clients to finalise invoices.

Job Qualifications
1 year of customer service or hospitality experience is preferred.
1 year of audio visual experience or equivalent in educational environment is preferred.

Competencies
Ownership
Hospitality
Professionalism
Responsiveness
Safety Conscious
Action Oriented
Tech Savvy
Ensures Accountability

Required Experience:

IC