Technical Support Engineer
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Job Summary
- Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.
- Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.
- Monitor servers backups and applications proactively using tools such as Zabbix Grafana or Datadog.
- Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.
- Maintain accurate documentation of support requests system configurations and standard operating procedures (SOPs).
- 6 years of experience in technical support incident management application support or a related domain.
- Strong understanding of REST APIs API troubleshooting and data flow analysis.
- Experience working with monitoring and observability tools such as Zabbix Grafana or Datadog.
- Knowledge of Java APIs API management and microservices architecture.
- Experience handling production incidents and managing support tickets in enterprise environments.
- Strong documentation and process management skills.
- Diagnose and resolve complex technical incidents in a timely manner.
- Analyze system logs and identify root causes of application or API-related issues.
- Communicate effectively with clients stakeholders and engineering teams.
- Prioritize and manage multiple high-impact support requests simultaneously.
- Monitor system performance proactively and recommend preventive actions.
- Create and maintain clear technical documentation and SOPs.
- Opportunity to work on enterprise-scale systems and APIs.
- Exposure to modern monitoring observability and incident management practices.
- A collaborative environment that encourages knowledge sharing and continuous learning.
- Opportunities to work closely with cross-functional engineering and product teams.
- Challenging technical problems that contribute to professional growth and skill development.
As a Technical Support Engineer you will: Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets. Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow. Monitor servers backups and applications proactively using tools such as Zabbix Grafana or Datadog. Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance. Maintain accurate documentation of support requests system configurations and standard operating procedures (SOPs). What You Bring to the Table: 6 years of experience in technical support incident management application support or a related domain. Strong understanding of REST APIs API troubleshooting and data flow analysis. Experience working with monitoring and observability tools such as Zabbix Grafana or Datadog. Knowledge of Java APIs API management and microservices architecture. Experience handling production incidents and managing support tickets in enterprise environments. Strong documentation and process management skills. You Should Possess the Ability to: Diagnose and resolve complex technical incidents in a timely manner. Analyze system logs and identify root causes of application or API-related issues. Communicate effectively with clients stakeholders and engineering teams. Prioritize and manage multiple high-impact support requests simultaneously. Monitor system performance proactively and recommend preventive actions. Create and maintain clear technical documentation and SOPs. What We Bring to the Table: Opportunity to work on enterprise-scale systems and APIs. Exposure to modern monitoring observability and incident management practices. A collaborative environment that encourages knowledge sharing and continuous learning. Opportunities to work closely with cross-functional engineering and product teams. Challenging technical problems that contribute to professional growth and skill development. Lets Connect: Want to discuss this opportunity in more detail Feel free to reach out. Recruiter: Aswin Dhanvandhar Phone: ; Extn :141 Email: LinkedIn:
