Technical Consultant

Become the technical backbone of PATCH MANAGER customer success! Help us drive the whole customer lifecycle from pre-sales and implementation through to ongoing support and platform management.

Were actively hiring at earliest availability to expand our team and are looking forward to you becoming part of the i-doit group!

Tasks

As Technical Consultant you will be the primary technical point of contact throughout the customer lifecycle. You will work directly with customers to configure deploy and maintain PATCH MANAGER and will play a key role in ensuring customer environments are stable performant and fit for purpose.

Your main responsibilities will include:

• Acting as the primary technical support contact for PATCH MANAGER customers i.e. providing feature and platform support triaging cases troubleshooting issues and seeing them through to resolution
• Raising and tracking tickets and coordinating with internal teams where escalation is needed
• Providing remote and (occasional) on-site training and technical guidance to customers
• Assisting with implementation projects when they arise (typically once or twice a year)
• Supporting the pre-sales process with technical expertise
• Building and maintaining strong relationships with customers and external partners

Requirements

Being an asset - The skillset were looking for

• Hands-on experience managing and supporting enterprise software platforms
• Strong troubleshooting and analytical skills able to diagnose issues methodically and communicate findings clearly
• Customer-facing experience with a proven ability to build rapport and manage expectations
• Basic Linux knowledge comfortable working on the command line for common configuration and troubleshooting tasks
• Proven ability to lead or co-lead technical implementation projects and meet deadlines
• Bachelors degree in a technical subject or equivalent relevant work experience
• Minimum 3 years of experience in a technical role (e.g. systems administration technical support implementation or consultancy)
• Excellent communication skills in written and verbal English

Nice to have

• Experience with configuring SSL certificates
• Familiarity with Java/Tomcat application environments
• Experience working with REST APIs (testing integration or scripting)
• Scripting ability (e.g. Bash Python or similar) for automation and tooling
• Knowledge of how Single Sign-On (SSO) works and experience with its configuration
• Working knowledge of basic SQL queries
• Dutch language skills

Benefits

More than a job - Benefits to look forward to

• A technically varied role with real ownership and responsibility
• A collaborative team of highly skilled professionals
• An established company living the energy of the start-up spirit with a culture of trust and constructive growth feedback without the restraint of strict hierarchies
• Competitive salary
• Freedom to expand your professional knowledge
• Based in Amsterdam Netherlands with flexible working hours and working models (including partially working remotely)
• Elaborate team events
• Option of travelling between the three locations of the i-doit group (Amsterdam Dusseldorf and Hannover)

Piqued your interest Then we should connect!

Send us your CV - we at PATCHMANAGER are looking forward to hearing from you!

Our statement

We celebrate a company culture built on integrity tolerance and mutual respect. We value each person for their contribution to our identity; regardless of gender religion age sexual orientation disability or origin. That is why we are proudly committed to equal employment.