Technical Application Engineer with a Passion for Technology and Customer Succes

Do you enjoy taking ownership of complex technical environments Do you like combining infrastructure security and automation to keep mission-critical SaaS platforms Then join the team behind Benefits-Plaza Keylanes all-in-one Employee Benefits platform that connects employers insurers and payroll providers across the Netherlands.

As a Technical Application Engineer within our Technical Application Management (TAM) team you are responsible for the availability performance security and continuous improvement of the Benefits-Plaza platform.

Youll work closely with experienced engineers and act as a technical expert for one of our most important SaaS solutions. This is a hands-on role where infrastructure middleware security and automation come together.

Youll regularly balance operational continuity customer expectations and security requirements while making sound technical decisions under pressure.

Youll be responsible for:

• Drive the resolution of complex platform incidents and problems ensuring timely recovery while acting as the technical escalation point for internal teams and stakeholders.
• Monitor the Benefits-Plaza platform and proactively resolve operational issues including resource bottlenecks application outages and middleware failures (e.g. disk space CPU usage and Tomcat availability).
• Contribute to daily operations: handling service requests and standard changes following agreed ITIL processes.
• Managing service requests and standard changes in line with ITIL processes.
• Managing web service integrations including networking whitelisting security configuration and end-to-end technical validation.
• Planning and executing maintenance activities including patching and upgrading technologies such as RHEL DB2 Tomcat and related components.
• Managing the lifecycle of client and server certificates coordinating renewals and secure deployments.
• Lead the technical execution of external audits penetration tests and disaster recovery exercises by preparing technical evidence coordinating activities and driving remediation where needed.
• Driving automation and standardization by improving runbooks scripts and operational tooling.
• Optimizing monitoring capacity management and operational dashboards to improve platform reliability.

Key about your team

Youll be part of Keylanes Technical Application Management (TAM) organization where we ensure our business-critical SaaS platforms are secure stable and always available for our customers.

Together we:

• Deliver best-in-class SaaS services from a secure ISO-certified private cloud ensuring our customers can focus on pension administration while we manage the technical platform.
• The team consists of highly skilled IT professionals with strong expertise in infrastructure databases middleware and security combined with deep knowledge of the Life & Pension domain.
• Work with standardized processes for migrations implementations and operations and continuously refine our way of working based on experience and feedback.
• Foster a collaborative culture where ownership innovation and continuous learning are encouraged and everyone has the opportunity to make an impact.

You recognize yourself in the following profile:

• A Bachelors or Masters degree in IT or a related technical field.
• You have 5 years of experience in technical application management infrastructure operations or a similar role managing business-critical applications.

• You are experienced in managing application servers such as Apache Tomcat and have a solid understanding of their interaction with networking security and the application stack layer.
• You have practical experience with security hardening patching and vulnerability management especially in regulated or audited environments.
• You are familiar with certificates (PKI) networking and firewalls and know how to work with concepts like whitelisting proxies and load balancers.
• You can script and automate (for example with PowerShell Bash or Ansible) and are comfortable working with monitoring and deployment tools.
• You are analytical structured and pragmatic able to quickly understand complex situations and define clear next steps.
• You are a communicative team player: You work closely with colleagues and stakeholders and can translate technical issues into business impact.
• You like working in a dynamic fast-growing environment and think in solutions.
• Experience with Oracle WebLogic and Windows Server is considered a plus.
• You will grow into taking more ownership of incidents and changes and after a proper onboarding and training period you will be part of the standby/on-call rotation.

A Certificate of Conduct (VOG) and reference check are part of the application process.

All employees follow information security training and have basic information security responsibilities.

• A monthly gross salary between 3.600 and 4.200 based on 40 hours per week.
• 8% holiday allowance of your total gross salary.
• A profit share.
• A pension scheme with the option to save extra.
• Travel reimbursement: Receive a mileage allowance of 0.23 per km or an NS Business Card which can also be used for personal travel.
• 24 holiday days (with the option to buy extra) and 7 inclusion days which can be exchanged with fixed Dutch national holidays allowing you to take them when you like.
• Flexibility in working environment. As part of a hybrid working team you will work partly from home and partly from the office. If you work in the office a free lunch is waiting for you every day. If you work from home you will receive a working from home allowance ( 4 net per day) and internet allowance ( 35 net per month).
• The possibility of working remotely from abroad for up to 2 months per year.
• The possibility to lease a bike through our bike leasing program.
• A one-year contract that subject to satisfactory performance will be converted into a permanent contract.
• The opportunity to develop yourself at our Academy through courses and training both professionally and personally. A comprehensive vitality offers to help you stay healthy. Read morehere.

Required Experience:

IC