Support Officer

As a Support Officer you will handle IT problems and respond to IT requests and incident calls via phone mail or the IT Service Management application Service Now. You will analyze and resolve requests keeping end users and colleagues informed throughout the process. Furthermore you will liaise with System Engineers for further escalations related to infrastructure or application issues. Additionally you will contribute to building a Knowledge Base and actively share your knowledge. You will provide support for all Sopra Steria companies across various sites in The Netherlands. While the DISIT team is based in the office in Nieuwegein you may occasionally be required to provide on-site support at remote locations.

Qualifications :

Were seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria youll have the opportunity to grow your skills in a constructive collaborative team environment working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below we look forward to your application! 

Youll have knowledge and experience of the following: 

• Bachelors degree in computer science or a relevant equivalent

• Experience in providing first-line and/or second-line IT support is a big plus but not a prerequisite

• You have knowledge of: 
  • Hardware: Understanding of basic hardware components such as desktops laptops printers and other peripherals. Experience with installation troubleshooting and repairs is valuable
  • Operating Systems: Familiarity with common operating systems (Windows macOS). Knowledge of basic commands user management file systems and updates
  • Software: Understanding of common software applications such as Microsoft Office O365 email clients Intune and basic troubleshooting of common software issues
• Experience in troubleshooting common IT issues such as system crashes software malfunctions or internet connectivity problems
• Ability to communicate technical issues to non-technical users in a clear and friendly manner
• Experience with service desk- and remote tools (e.g. ServiceNow Jira)
• You are a people person
• You are stress-resistant & customer-friendly (our customers are our colleagues)
• English and Dutch are required

Can you picture it already Access to cutting edge software. A variety of projects national and international. A team that inspires you and then there is you in the centre of it all. Thats what its like working at Sopra Steria

Aanvullende informatie :

Doing what you love Its not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here experts and coaches push you to be the best version of yourself. But youre also your own coach making use of our portfolio of more than 250 (digital) training sessions. Of course we want you to feel supported and comfortable. Thats why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if thats in your backyard.

We offer a generous employee benefits package that includes: 

• A permanent contract for 24 hours per week with a salary between 3102 and 4963 gross per month (based on 40 hours). The exact grading depends on your experience and the role;
• 8% holiday allowance;
• Social activities with colleagues from casual drinks to sporty or content-driven outings;
• Development opportunities through training knowledge-sharing sessions and inspiring (networking) events;
• Hybrid working: from home or at the office. Your home base is Nieuwegein;
• A generous mobility budget in the form of a lease arrangement of 1031 with the choice of an electric lease car with NS Business Card a lease bike or an alternative transport allowance of 938  whichever best suits your way of travelling;
• 8% on-target profit sharing;
• 27 paid holiday days;
• The option to use a tax-efficient scheme (Cafeteria plan) to pay off student debt purchase a bike solar panels or sports subscriptions or to take advantage of other employee discounts;
• An internet allowance of 15 net per month and an additional work-from-home allowance of 21.50 net per month with facilities provided to equip your own home office;
• A flexible pension scheme to which you can add tailored contributions that suit your situation.

• Continuous learning opportunities through the Sopra Steria Academy to support your career development

Ready to take the next step

Were here to support you all the way and we are looking forward to your application!

Sopra Steria is een werkgever die gelijke kansen biedt. Alle gekwalificeerde sollicitanten worden in aanmerking genomen voor een job zonder rekening te houden met leeftijd afkomst nationaliteit huidskleur verlof voor familie- of medische zorg geslachtsidentiteit of -uitdrukking genetische informatie immigratiestatus burgerlijke staat medische toestand nationale herkomst fysieke of mentale handicap politieke voorkeur beschermde veteranen- of militaire status ras etniciteit religie geslacht (inclusief zwangerschap) seksuele geaardheid of enig ander kenmerk dat wordt beschermd door toepasselijke lokale wetten voorschriften en verordeningen. We koesteren een werkomgeving die inclusief is en alle verschillen respecteert.

Remote Work :

No

Employment Type :

Full-time