Staff Technical Program Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile efficient resilient and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location. Distributed across 160 public exchanges globally and thousands of private exchanges at the edge the SASE-based Zero Trust Exchange is the worlds largest in-line cloud security platform.

We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the worlds hardest security challenges. Driven by deep customer obsession we are committed to the mission outcome and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration trust through outcomes and impact and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era Join us at Zscaler.

Role

We are looking for a Staff Technical Program Manager Platform Services to join our team. This is a global role reporting to the Sr. Director Cloud Operations - Platform Services in the Cloud Operations - Platform Services department. You will support our maturing platform through a unique blend of technical program management and vendor management skills. Your expertise in data center services infrastructure and carrier networks will be critical in delivering creative solutions and executing high-impact projects in a dynamic global environment.

What youll do (Role Expectations)

• Plan source negotiate and deliver complex data center projects globally from inception to deployment
• Negotiate with data center and carrier providers for colocation space IP transit dark fiber and wave services while ensuring regional compliance
• Conduct regular business and service reviews with global vendors to maintain high standards of service and delivery
• Collaborate with technical and product teams to assess business requirements and track delivery of services to ensure timely utilization
• Communicate updates to cross-functional partners tailoring messaging from executive summaries to detailed technical briefings

Who You Are (Success Profile)

• You thrive in ambiguity. Youre comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards challenges because you are laser-focused on finding the solution knowing that solving the hard problems has the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team not just yourself. You embrace our challenging culture by giving and receiving ongoing feedbackknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What Were Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 8 years of project management experience specifically in data center operations global carrier services or related infrastructure roles
• Proven experience in vendor management including commercial agreements and contract negotiations
• Deep technical understanding of cloud and data center operations infrastructure and carrier networks
• Bachelors degree in Computer Science Engineering Information Technology or a related field

What Will Make You Stand Out (Preferred Qualifications)

• Proven track record of executing tight timelines and delivering high-quality work in a high-growth environment
• Strategic thinker with an intellectually curious mindset and a drive to find answers across complex organizations
• Expert proficiency in operational tools such as Jira Asana and Google Suite for daily project tracking and reporting

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.