Specialist Customer Operations, German Speaker

About the role
Were looking for a motivated and service-minded Customer Operations Specialist to support our German wholesale travel retail and distributor partners. Youll join our central Customer Operations team for Europe working closely with Sales Marketing Finance Master Data Tax Warehouse and Business Analytics to ensure a smooth and reliable order-to-cash experience for your customer base.

About Movado B.V.
One of the worlds premier watchmakers our client designs sources and distributes multiple brands in the Watch and Jewelry segments worldwide.

What youll do

• Manage a portfolio of German wholesale travel-retail and distributor accounts ensuring smooth order-to-cash operations.
• Collaborate with Sales Marketing Master Data and Warehouse teams for on-boarding customers processing orders returns and invoices.
• Monitor order flow backlog and deliveries coordinating with warehouse to make sure orders ship on time.
• se our B2B portal and ERP system (SAP preferred) to process orders credits/debits and maintain accurate records.
• Help generate regular sales and order reports and contribute to continuous improvement projects as needed.

About you

• Strong written and verbal communication skills in German and English;
• 34 years experience in a similar customer operations or order-to-cash role ideally in a B2B environment.
• Detail-oriented organised and driven to deliver excellent service.
• Skilled in building relationships across teams and regions.
• Experience managing orders and backlogs in an ERP system (SAP preferred).
• Confident with Excel and comfortable working in a fast-paced collaborative environment.

What we offer

• 8% holiday allowance and 5% pension contribution (shared employer/employee).
• Hybrid working (3 days in office).
• 25 vacation days plus public holidays.
• Opportunities to grow your career within our expanding global finance organization.
• Attractive employee discount and Long Service Awards.

Movado Group Inc. is an equal opportunity employer. It prohibits discrimination based on age color disability marital or parental status national origin race religion sex sexual orientation gender identity veteran status or any other legally protected status in accordance with applicable federal state and local laws.