ServiceNow Technical Consultant

Job Description

As a ServiceNow Technical Consultant at Devoteam you design configure and implement ServiceNow solutions that translate business requirements into robust scalable technical configurations. You apply ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization is required. Alongside hands-on delivery you mentor junior team members and proactively flag risks dependencies and improvement opportunities within your scope of work.

At Devoteam we lean into change and embrace emerging technologies from day one. Every consultant receives dedicated AI training and modern tools designed to streamline daily work amplify expertise and fast-track learning.

Responsibilities

• Design configure and implement ServiceNow solutions according to business and functional requirements
• Translate business needs into scalable technical configurations and detailed technical designs
• Customize the platform when required following ServiceNow best practices and coding standards
• Develop integrations with third-party systems (REST SOAP file-based transfers)
• Deliver well-documented thoroughly tested customizations including unit testing and structured testing approaches
• Mentor and guide junior team members on both technical and functional topics
• Proactively identify risks dependencies or improvement opportunities within your scope of work
• Support platform upgrades and ongoing application maintenance

Qualifications :

Requirements / Qualifications

• 3 years of hands-on experience in ServiceNow configuration and development
• Strong understanding of ServiceNow administration App Engine and customization practices
• Proficiency in JavaScript Glide API business rules script includes and UI policies
• Proven experience in unit testing and awareness of structured testing approaches
• Comfortable with both out-of-the-box implementations and tailored customizations
• Fluent in Dutch and English; strong communication skills with technical and non-technical stakeholders
• ServiceNow Certified System Administrator (CSA) required

Mindset & Work Ethic

• Customer-oriented and quality-driven
• Autonomous with a proactive mindset
• Agile adaptable and collaborative

Nice to Have

• Experience with Service Portal Employee Center and Agent Workspace
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
• Experience in greenfield implementations (from scratch)
• Familiarity with middleware integrations (MuleSoft Dell Boomi Kafka)
• Experience with AI on the ServiceNow platform (e.g. Now Assist Control Tower) is a plus provided it can be demonstrated with concrete examples

Dont tick every box

Dont meet all the criteria but still excited about joining Devoteam Dont overthink it reach out and plan a meeting with us. We hire for potential curiosity and mindset and we would love to get to know you. Looking forward to meeting you.

Additional Information :

For more information about this vacancy please contact us at

A background check using publicly accessible information and social media can be part of the process.

Remote Work :

No

Employment Type :

Full-time