Service Network Manager

1. About the Role

BYD Company is looking for an experienced and proactive Network Development Manager Europe to support the expansion and optimization of the European aftersales service network.

This role is responsible for dealer and service network development network planning coordination partner onboarding and network capacity enhancement across the European region.

The ideal candidate should have strong automotive network development experience commercial understanding and cross-functional coordination capability within a fast-growing international environment.

2. Key Responsibilities

2.1 Aftersales Network Development

Develop and expand BYDs aftersales service network across Europe

Support dealer and service partner recruitment activities

Identify market opportunities and network white spots

Evaluate potential dealer and service partners

Lead partner onboarding and network setup processes

2.2 Network Planning & Coverage Management

Support network planning activities based on vehicle parc sales forecast service demand coverage requirements

Analyze network capacity and workshop throughput potential

Support implementation of Hub Service Center Light Service and Mobile Service models

Optimize network coverage and accessibility

2.3 Dealer & Partner Management

Build and maintain strong relationships with dealer and service partners

Coordinate dealer development activities and project timelines

Support dealer operational readiness before launch

Collaborate with local markets and regional stakeholders

2.4 Facility & Service Readiness

Coordinate workshop readiness and facility compliance

Support implementation of workshop standards tool and equipment requirements EV/HV safety standards

Follow up on dealer setup progress and certification

2.5 Cross-functional Coordination

Work closely with Aftersales Operations Technical & Training Parts Operations Sales Network teams to ensure smooth network launch and operational readiness

2.6 Reporting & Performance Monitoring

Monitor network development progress and KPIs

Prepare regular reports covering network expansion coverage status service capacity partner onboarding

Support management decision-making with data analysis

3. Qualifications

3.1 Education

Bachelors degree or above

Preferred majorsAutomotive Engineering Business or related field

3.2 Work Experience

Minimum 5 years of automotive industry experience

Minimum 3 years working experience in one of the following fields:

1. Dealer network development

2. Aftersales network management

3. Dealer operations

4. Service network planning

Preferred backgroundEuropean automotive market working experience

BonusEV / new energy vehicle industry experience

3.3 Required Core Competencies

Strong network development and project management capability

Solid understanding of automotive aftersales operations

Excellent communication and stakeholder management skills

Strong analytical and problem-solving ability

Cross-cultural collaboration capability

Adaptable to fast-paced international working environment

3.4 Technical Skills

Advanced Excel and PowerPoint skills (mandatory)

PreferredPower BI / Tableau data analysis tools

BonusFamiliar with DMS systems and aftersales core KPIs

3.5 Language Requirements

MandatoryFluent English

AdvantageMaster additional European language(s)

4. Key Performance Indicators (KPIs)

Network coverage expansion rate

Service point activation volume & schedule

Dealer onboarding progress

Network capacity readiness rate

White spot area reduction

Facility certification completion rate

On-time network launch achievement

5. Why Join BYD Europe

At BYD Company you will have the opportunity to contribute to one of the fastest-growing EV brands globally and help shape the future European aftersales service network in a dynamic and innovative environment.

Location: Hoofddorp the Netherlands
Type of Employment: Full-time