Service Desk Technician (Hardware, Provisioning and Active Directory) for NATO with security clearance

First line done properly is the difference between a working organisationand a stalled one.

You would be the first-line support technician for end-user devices at a multinational defencesite in Brunssum Netherlands the person users actually see handing out equipment taking itback and fixing what breaks. Mostly on-site with some remote working and occasional work atother sites in the Netherlands and Germany.

What you will be doing

• Direct end-user support and customer contact: issuing end-user equipment collecting it whensomeone leaves and resolving every device-related incident
• Configuring hardware and software environments for the systems being integrated installingor removing components to instruction and confirming installations work
• Producing integration test specifications running the tests and reporting the outcomes
• Running standard tests and contributing to fault investigation
• Preparing and maintaining the operational workstation baseline across several networks
• Making sure security updates anti-malware and data-loss-prevention endpoints deploysuccessfully and that hardening through security settings and group policy holds
• Installing and documenting remote application provisioning including Windows Remote App
• Contributing to hardware platform design and installation decisions cost performancetooling and changing platforms with minimal disruption
• Liaising with the centralised service desk on incident problem and change management andworking with local technical staff wider teams customer contacts and external companies

What you will need

• Recent experience within the last three years as first-line support for modern networkedend-user devices: notebooks monitors printers and the rest
• Higher vocational training in a relevant discipline with two years of relevant experience ora secondary qualification with four
• At least two years supporting hardware software networks and computers in a largeorganisation
• Hands-on client provisioning application deployment and bare-metal installs with MDT andSCCM
• Practical troubleshooting of client OS and software provisioning problems
• The Microsoft operating system line with real depth on Windows 10 and 11
• Implementing and administering large Active Directory environments
• Clear communication this is a user-facing job and proficient English
• ITIL Foundation certification is required

Why this one is worth a look

It is a critical requirement at a busy site with real ownership of the workstation baselineand the hardening on it rather than a queue of password resets.