Service Account Manager

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Your role and responsibilities.

In this role you will take ownership of developing implementing and managing a servicedriven account strategy focused on maximizing plant availability optimizing asset performance and ensuring the long-term reliability of our customers automation systems. Your focus is on keeping our customers plant and asset automation performing at its peakdelivering reliable service when needed optimizing lifecycle value and leading modernization initiatives that keep their operations futureready.

You will leverage your commercial and technical expertise to drive the creation and execution of comprehensive account plans aligning growth actions with customer priorities and ABBs strategic objectives. Day to day you will nurture strong long-term customer relationships and act as the primary point of coordination for all commercial and service-related activities. You will lead internal account teamsacross Sales Service Operations and support functionsto ensure seamless collaboration and the delivery of an exceptional customer experience.

Additionally you will manage the commercial lifecycle of active contracts oversee renewals and expansions maintain a healthy opportunity pipeline across ABBs Automation Solutions portfolio and proactively drive resolution of customer issues through effective communication and structured followup.

This role is contributing to our ABB Automation Service and Modernization Business in Benelux. Your focus area will be The Netherlands targeting on the Oil & Gas and Chemical segment.

You will be accountable for:

• Driving customer value through operational insight proactive engagement and strong cross-functional collaboration ensuring ABBs services and solutions directly support the customers performance goals.

• Developing a thorough understanding of the customers business drivers operational priorities and market environment and translating these insights into concrete opportunities for ABB.

• Defining proposing and securing sales and service targets for the account and ensuring achievement through a structured followup process.

• Creating measurable added value for both the customer and ABB by ensuring a coordinated consistent and customercentric sales and service approach.

• Ensuring the effective application of ABBs standardized Marketing and Sales processes tools and governance frameworks for the account driving consistency transparency and excellence in execution.

Our team dynamics

You will be based in Etten-Leur and join a team that thrives on autonomy ownership and accountability. We empower you to make decisions take initiative and drive outcomes supported by a coaching-based leadership style that encourages learning through experience continuous development and personal growth.

Qualifications for the role

• You are passionate about building long-term customer relationships and driving operational excellence and you are innovative around service contract development and value-based solution selling.

• You are highly skilled in developing strategic account plans and achieving measurable growth within the Oil & Gas and Chemical segments in The Netherlands.

• You are experienced in managing a multidisciplinary key account team consisting of various internal ABB stakeholders support functions specialists and other contributors ensuring coordinated execution and alignment with customer expectations.

• You have demonstrated expertise in value-based selling using customer insights lifecycle data and operational performance data to drive meaningful customer outcomes and strengthen ABBs value proposition.

• You possess strong capabilities in contract management including performance reviews contract compliance scope definition renewals and identification of upsell and expansion opportunities.

• You have advanced proficiency in commercial pipeline management with proven experience using CRM platforms to forecast prioritize and execute on opportunities across the full ABB Automation portfolio.

• You possess an enhanced knowledge of Automation Solutions control systems instrumentation and lifecycle services and you are highly adept in navigating complex customer environments with a strong service mindset.

• You have a degree in Engineering (Automation Process or related field) or have demonstrated extensive knowledge of industrial automation service delivery with proven experience managing key accounts in technically complex environments.

• You are at ease communicating in Dutch and English when interacting with customers at all levelsfrom technical specialists to executive stakeholders.

What we offer

• A competitive salary with performance-based bonus.

• Electric company car 27 vacation days 13 ADV days.

• Strong pension scheme and share program.

• Discounts on gym memberships and bikes.

• Full-time position (40 hours) with training and growth opportunities.

Interested in this position

Dont hesitate apply now. Register your CV and apply online.

For questions please contact Jacqueline Pereboom Talent Partner ator

More about us

ABB is a global company. A leader in the areas of transmission and distribution of electricity process and production automation and electrical electronic and plant engineering products and systems. We are at the forefront of innovations following trends and thinking along with our customers. We have brought together 150000 people working together in more than 100 countries worldwide.

Building a cleaner smarter future takes all kinds of minds: the curious the courageous and the creative. Thats why we welcome people from all backgrounds and experiences.

Ready to make an impact

Apply today or visit to learn more about the impact of our solutions across the globe.