Senior Technical Customer Success Manager

About Sentry

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice so teams can spend less time firefighting and more time building.

Trusted by 200000 organizations Sentry is todays application monitoring standard and our team is building its AI-native future.

About the role:

Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM) youll be a Sentry product expert responsible for ensuring customers are successfully onboarded achieve maximum value from our platform and uncover new opportunities for growth through additional use cases and products.

Youll play a key role in helping customers realize measurable outcomes with this highly cross-functional role youll collaborate closely with Account Executives (AEs) Sales Engineers (SEs) and Engineering teams to ensure customers technical and business goals are met.

This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If youre a technologist with experience supporting technical products in customer-facing rolesand youre eager to join a fast-growing team delivering real value through an exceptional productwed love to meet you.

This is a one year fixed contract with potential for conversion after the one year.

In this role you will:

• Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.

• Drive customer success and health through effective onboarding adoption value realization and retention.

• Collaborate with customer key stakeholders to define business and technical objectives and work with the customer team to achieve them.

• Act as a trusted strategic advisor to each assigned customerdriving best practices innovation and long-term success.

• Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.

• Advocate for customers internally clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.

Youll love this job if you:

• Enjoy talking about technology and interfacing with engineers and engineering leaders

• Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals

• Appreciate working on a variety of projects with customers from lots of different industries

• Like being in the middle of it all working across the organization to move the product forward

• Have a fast-paced results-driven mindset

• Love developer tools open-source and/or all things software development life cycle!

Qualifications

• This is a technical role combined with business skills. You have to have strong technical background to be successful in this role

• BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory

• 5 years of experience in Customer Success Account Management Management Consulting or another customer-facing role

• Strong industry experience and technical understanding related to Devs DevOps application monitoring software release tools and/or broader cloud-native application infrastructure platforms

• Experience in working with complex multi-divisional multi-geographical customers

• Impressive executive presence and communication abilities

• Experience working with cross-functional teams (e.g. Sales Product Marketing ProServices)

• Youre driven; no one needs to push you to excel; its just who you are

• Passion for technology and being a part of a fast-growing SaaS company

Bonus qualifications

• Past experience as a developer/devops

• Extensive knowledge in application monitoring Logs Metrics Traces

Equal Opportunity at Sentry

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs or (b) seek employment with Sentry. We strive to build a diverse team with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone everywhere should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.

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Required Experience:

Manager