Senior Systems Technician — Intelligence Services Support for NATO with security clearance

A multinational defence organisation runs a support centre for its intelligenceservices and needs a chief technician inside the integrated team. This is second-line work withreal ownership: you take the ticket you understand the system behind it and you see it closed.

What you would be doing

• Responding to categorising documenting and resolving incidents service requests changesand requests for information through the ticketing toolset.
• Installing maintaining and monitoring the components of the supported services includingduring operations missions and exercises.
• Escalating to third line where it belongs and helping to troubleshoot and debug what youescalate.
• Acting as the subject matter expert for the supported applications for users and forcommunities of interest.
• Applying patches and software updates and coordinating the outages they need.
• Taking part in the change advisory board for new releases and in daily planning and reporting.
• Sharing on-call duty on flexible shifts so support starts earlier or later as operationsrequire.

What you would bring

• A background in computer science or information technology and the analytical habit thatunusual complex faults demand.
• Second-line support experience in a service-managed environment with a ticketing system andchange process you have actually lived with.
• Comfort in an integrated team of staff and contractors and the discipline classifiedenvironments require.
• Professional English written and spoken.

The assignment is on-site in Brunssum.