Senior Platform Engineer — AI Infrastructure

HelloPrint is mid-transformation. The entire platform is being rebuilt from the ground up: new frontend new pricing engine new content engine new product engine. Everything agent-ready. We ship in a week what used to take a year. What we do not yet have is someone who owns the reliability of all of it: the SLOs the cost the AI runtime and the guardrails that let product engineers move fast without breaking things. That is this role.

• SLOs & Error Budgets: Define track and enforce Service Level Objectives (SLOs) Service Level Indicators (SLIs) and error-budget policies across core customer journeys and critical services (including checkout payments catalog pipelines and routing engines).

• Distributed Observability & Telemetry: Expand Telemetry Sentry Google Cloud Monitoring distributed tracing and automated diagnostic tooling across microservices Laravel Horizon queue workers on Redis and Google Cloud infrastructure.

• Deployment Safety & Progressive Delivery: Partner with product teams to evolve CI/CD pipelines with canary traffic shifting automated SLO-driven rollbacks and automated health gates in GitHub Actions.

• AI Platform Operations & FinOps: Architect monitor and scale the runtime infrastructure supporting AI agents semantic pipelines and background automation. Take full ownership of runtime cost control model and token budget tracking latency profiles rate limits queue backpressure and provider availability.

• Cloud Infrastructure Cost & Budget Optimization: Partner with engineering leadership to drive continuous FinOps practices across Google Cloud workloads actively identifying resource inefficiencies optimizing compute/storage footprint and enforcing infrastructure budget guardrails.

• Incident Management & Post-Mortems: Lead on-call incident response and blameless post-mortems systematically turning root causes into automated tests synthetic checks and architectural guardrails.

• Resilience Capacity & DR: Drive capacity forecasting dependency isolation automated load testing and disaster recovery validations against strict RTO/RPO targets.

• Infrastructure as Code & Security: Own declarative infrastructure workflows using Terraform and Google Cloud Run ensuring strict IAM least privilege Secret Manager and deterministic environments.

• Toil Elimination & DevEx: Build pragmatic internal tooling runbooks and self-service deployment primitives that eliminate firefighting and enable product engineers to ship reliably.

• Production SRE & Platform Background: Proven experience operating and scaling high-traffic distributed production systems where uptime low latency and safe release cycles are paramount.

• Deep Diagnostic Capabilities: Strong troubleshooting skills across Linux environments containerized runtimes relational/NoSQL databases Redis queues and cloud network boundaries.

• GCP & Serverless Container Stacks: Extensive hands-on experience with Google Cloud Platform Google Cloud Run and infrastructure automation via Terraform.

• Cost Governance & FinOps Mindset: Demonstrated ability to monitor analyze and optimize cloud and AI runtime costs striking the right balance between performance reliability and budgetary efficiency.

• Targeted Monitoring & Tracing: Practical experience configuring Sentry (for error reporting and distributed tracing across Laravel and Astro frontends) alongside Google Cloud Monitoring for SLI tracking and canary gates.

• Automation & Scripting Skills: Proficiency in Python or TypeScript/JavaScript for platform tooling combined with practical working familiarity with modern PHP in a Laravel ecosystem.

• AI Operations Affinity: Familiarity with operationalizing LLM integrations embeddings/vector workflows rate-limited external APIs or background task orchestration.

• Engineering Mindset: Pragmatic builder with high technical agency who values durable system guardrails and deterministic automation over manual interventions.

• Room to grow: opportunities develop fast within your role and across HelloPrint

• International environment: work with 100 professionals from 20 nationalities in Rotterdam or Valencia

• Real impact: shape the future of a high-growth AI-driven company where your ideas actually land

• Ownership from day one: work with experienced leaders take initiative and drive projects with freedom to innovate

• Hello-Benefits: including 24/7 HelloFit gym access UrbanSportsClub discount the best events and company-sponsored healthy meals every day

Ready to build something We need bold thinkers fast executors and AI-first problem solvers. If that sounds like you apply now. Lets redefine an industry together.

At HelloPrint we believe diversity makes us better. Were building a workplace where everyone can be themselves grow and do their best work regardless of background identity or perspective. We welcome applicants from all backgrounds.