Senior IT Support Engineer

As a Senior IT Support Engineer you will: Provide onsite and remote technical support for Windows laptops desktops peripherals and end-user devices. Troubleshoot hardware software operating system and application-related issues. Support Microsoft 365 applications including Outlook Teams OneDrive and Office Suite. Install configure replace and upgrade devices while managing IT assets throughout their lifecycle. Support Apple iPhones iPads Android smartphones and tablets. Configure email VPN Teams and mobile applications including device enrollment through Microsoft Intune or other MDM solutions. Support Microsoft Teams Rooms video conferencing systems and meeting room equipment. Perform pre-meeting checks and provide executive meeting support when required. Coordinate with AV vendors and provide onsite technical support to infrastructure network security server and workplace teams. Perform cable patching equipment installation device replacement and connectivity validation. Manage incidents and service requests through ServiceNow or equivalent ITSM tools ensuring SLA compliance and timely resolution. Maintain accurate IT asset inventories and CMDB records while supporting site audits and technology refresh projects. What You Bring to the Table: 810 years of professional experience in onsite IT support desktop support or end-user computing. Strong knowledge of Windows 10/11 operating systems and hardware troubleshooting. Hands-on experience supporting Microsoft 365 Teams Outlook and OneDrive. Experience supporting Apple iOS devices and Android smartphones and tablets. Knowledge of Microsoft Intune mobile device management (MDM) and device enrollment. Experience supporting Microsoft Teams Rooms and video conferencing technologies. Understanding of networking fundamentals including LAN Wi-Fi TCP/IP and VPN. Familiarity with ServiceNow or similar IT service management and ticketing platforms. Knowledge of IT asset lifecycle management and CMDB maintenance. You should possess the ability to: Diagnose and resolve complex end-user hardware software and connectivity issues. Deliver efficient onsite support while maintaining service quality and SLA commitments. Configure and troubleshoot laptops mobile devices collaboration tools and meeting room systems. Coordinate with infrastructure teams network engineers security teams and external vendors. Manage incidents service requests and technical escalations through ITSM tools. Maintain accurate technical documentation asset records and configuration data. Support technology refreshes site audits and operational improvement initiatives. Communicate effectively with end users and provide reliable technical assistance. What We Bring to the Table: An opportunity to support enterprise IT infrastructure and end-user computing environments. Exposure to Microsoft 365 Intune ServiceNow and modern workplace technologies. Opportunities to collaborate with infrastructure networking security and workplace technology teams. Lets Connect Want to discuss this opportunity in more detail Feel free to reach out. Recruiter: Hema Murali Phone:; Extn :148 Email: LinkedIn: