Senior Data Center Support Services Technician

Key Responsibilities
Datacenter Services Operations-Break/Fix and Hardware Maintenance:
-Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
-Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware removing and troubleshooting hardware without disturbing critical infrastructure as needed.
Datacenter Services Operations-Network Configuration Installation and Augmentation:
-Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions signing off on client configurations within environments.
-Validates cabling checking network environment build and connectivity is established verifying that devices are connected and error free.
Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:
-Monitors and assigns work in ticketing environment mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket potentially identifying and escalating trends and documenting steps or resolutions involved in maintaining the environments.
Safety and Compliance-Safety Security Compliance and Documentation:
-Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks ensuring all work stays in sync with site rules colocation vendor rules and signs-off within a data center and/or customer site environments.
-Upholds and ensures established security procedures considering applicable local regulations conducting functional testing of security.
-Ensures compliance with health and safety guidelines (including personal protection equipment site access or specific data site compliance) during on-site work at customer locations and at office with limited supervision.
Continuous Improvement:
-Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
-Identifies repeating problems or trends escalating issues to senior peers and/or external experts operations team and engaging global team about local issues.
-Analyzes issues for repeating problems or trends escalating identified issues to external experts and operations team and engaging global team about local issues.
Collaboration Vendor Relations and Leadership-Collaboration Vendor Relations and Leadership
-Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation operation and performance of electrical/mechanical systems and coordinate site utility requirements.
-Acts as a technical liaison for technical and non-technical teams providing subject matter expertise to identify and resolve resiliency reliability and availability risks.
-Ensures contractors and vendors deliver quality services and that all SLAs are being met.
-Contributes to quality assurance through process creation and training of less experienced peers.

Core Responsibilities
Planning & Execution:
-Completes complex and/or ambiguous tasks in accordance with project requirements with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.
Collaboration & Partnership:
-Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business stakeholder and/or customer needs to build partnerships within and outside of team.
Problem Solving:
-Develops and shares procedures to identify and resolve routine or non-routine issues serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.
Continuous Learning:
-Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in ones field. Seeks out and leverages feedback and advanced training to improve skills.
Continuous Improvement:
-Recommends implements and shares improvements to improve the efficiency and effectiveness of complex processes protocols and workflows.