SAP Customer Service
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Job Summary
- Gather and analyse business requirements and translate them into functional solutions.
- Participate in Agile ceremonies and collaborate with business stakeholders and cross-functional teams.
- Prepare solution design documents and functional specifications.
- Configure and support SAP CS processes including Service Notifications Service Orders Repair Orders Warranties Service Contracts Installed Base Task Lists Outbound and Return Sales Orders Third-Party and In-House Repairs.
- Configure and support Dynamic Item Processing (DIP)/Resource Related Billing for quotations and billing requests.
- Support internal maintenance processes for repair refurbishment and modification work.
- Manage multi-level Installed Base structures to represent customer equipment.
- Work on consignment processes and customized SAP CS business processes.
- Integrate SAP CS with SAP SD SAP MM SAP PS and other SAP modules.
- Coordinate Unit Testing Integration Testing Regression Testing and Test Automation activities.
- Support business users during hypercare and resolve operational issues.
- Guide and collaborate with technical and functional teams to deliver high-quality solutions.
- 8 years of experience in SAP Customer Service (CS) implementation and support.
- Strong expertise in SAP CS processes including Service Notifications Service Orders Repair Orders Warranties Service Contracts Installed Base and Repair Management.
- Experience with Dynamic Item Processing (DIP)/Resource Related Billing.
- Knowledge of internal maintenance refurbishment and modification processes.
- Experience in multi-level Installed Base management.
- Understanding of consignment processes and time-writing processes.
- Strong integration knowledge with SAP SD SAP MM SAP PS and related SAP modules.
- Experience working in customized SAP environments.
- Excellent documentation requirement gathering and stakeholder management skills.
- Strong communication leadership and problem-solving abilities.
- Analyse complex business requirements and propose effective SAP CS solutions.
- Work collaboratively with cross-functional and technical teams.
- Lead functional discussions and support Agile delivery methodologies.
- Prepare functional specifications and solution design documents.
- Coordinate end-to-end testing activities across multiple teams.
- Resolve production issues and support business users during hypercare.
- Coach and mentor team members while driving continuous improvement initiatives.
- Prioritise tasks effectively and deliver results in a fast-paced environment.
- Opportunity to work on complex SAP Customer Service transformation and implementation projects.
- Exposure to Agile delivery methodologies and cross-functional collaboration.
- Challenging assignments involving SAP CS integration with multiple SAP modules.
- Opportunities to enhance technical and functional expertise through diverse business scenarios.
- A collaborative work environment that encourages continuous learning innovation and professional growth.
- Opportunities to take ownership lead initiatives and mentor team members.
Want to discuss this opportunity in more detail Feel free to reach out.
As a SAP Customer Service you will: Gather and analyse business requirements and translate them into functional solutions. Participate in Agile ceremonies and collaborate with business stakeholders and cross-functional teams. Prepare solution design documents and functional specifications. Configure and support SAP CS processes including Service Notifications Service Orders Repair Orders Warranties Service Contracts Installed Base Task Lists Outbound and Return Sales Orders Third-Party and In-House Repairs. Configure and support Dynamic Item Processing (DIP)/Resource Related Billing for quotations and billing requests. Support internal maintenance processes for repair refurbishment and modification work. Manage multi-level Installed Base structures to represent customer equipment. Work on consignment processes and customized SAP CS business processes. Integrate SAP CS with SAP SD SAP MM SAP PS and other SAP modules. Coordinate Unit Testing Integration Testing Regression Testing and Test Automation activities. Support business users during hypercare and resolve operational issues. Guide and collaborate with technical and functional teams to deliver high-quality solutions. What You Bring to the Table: 8 years of experience in SAP Customer Service (CS) implementation and support. Strong expertise in SAP CS processes including Service Notifications Service Orders Repair Orders Warranties Service Contracts Installed Base and Repair Management. Experience with Dynamic Item Processing (DIP)/Resource Related Billing. Knowledge of internal maintenance refurbishment and modification processes. Experience in multi-level Installed Base management. Understanding of consignment processes and time-writing processes. Strong integration knowledge with SAP SD SAP MM SAP PS and related SAP modules. Experience working in customized SAP environments. Excellent documentation requirement gathering and stakeholder management skills. Strong communication leadership and problem-solving abilities. You should possess the ability to: Analyse complex business requirements and propose effective SAP CS solutions. Work collaboratively with cross-functional and technical teams. Lead functional discussions and support Agile delivery methodologies. Prepare functional specifications and solution design documents. Coordinate end-to-end testing activities across multiple teams. Resolve production issues and support business users during hypercare. Coach and mentor team members while driving continuous improvement initiatives. Prioritise tasks effectively and deliver results in a fast-paced environment. What we bring to the table: Opportunity to work on complex SAP Customer Service transformation and implementation projects. Exposure to Agile delivery methodologies and cross-functional collaboration. Challenging assignments involving SAP CS integration with multiple SAP modules. Opportunities to enhance technical and functional expertise through diverse business scenarios. A collaborative work environment that encourages continuous learning innovation and professional growth. Opportunities to take ownership lead initiatives and mentor team members. Lets Connect Want to discuss this opportunity in more detail Feel free to reach out. Recruiter: Hema Murali Phone:; Extn :148 Email: LinkedIn:
